shannon white:

Communication and Sales Support: I was the initial point of contact for sales leads at an award-winning Asian travel agency and luxury tour operator. Tasks included recording, organizing and managing important information from customers, and allocating leads to the appropriate sales managers. I was also responsible for processing trips, ensuring customer's final travel arrangements are accurate and coherent with scheduled itinerary, and mailing travel documents out on time for departure. ? Marketing and Analysis: I was responsible for following up with post-trip surveys for information gathering and implementation. I also assisted in the creation and implementation of new branding including updates and restructuring of marketing material and the website.

Marketing Production: I initialized, produced, and finalized marketing projects used for advertising physics simulation products that provide expert services in plasma physics, microwave devices, electromagnetics, and photonic integrated circuits. Including creation of educational videos and tutorials, posters, and informational sheets for Tech-X software applications. I planned and organized routine training sessions and conferences. ? Sales Management and Support: I was responsible for processing and managing sales leads, researching and performing export control on all incoming inquiries. Assist customers by creating quotes, processing purchase orders, and generating software licenses. I was responsible for timely communication with customers and implementing a systematic outreach to potential leads. ? Quality Assurance and Documentation: I assisted in new software development and release by testing software and editing software documentation. I was also responsible for data entry and organizing and updating company documents and the customer portal.

Manager: I was the face and the hands of the locally-owned juice and smoothie bar. I was responsible for managing the team and ensuring exceptional customer service was always provided. I was also responsible for inventory management, ordering, and distribution. I opened and closed the store daily, ensuring all balances and budgets were accounted for.