Master of Science in Supply Chain Management Certification

Assisted the CEO and visionary in developing core cross-functional business strategies to exceed customer
satisfaction while achieving maximum returns.
Maximized profitability of freight shipments from warehouses in Indonesia by developing an advantageous
international sourcing and logistics strategy to fulfill customer expectations

Independent Consultant

Crafted and implemented viable cross functional supply chain strategies in real time to create a cohesive strategy
Analytically employed data driven strategies to exceed customer expectations and generate a 13.8% ROI
Worked cross-functionally in collaboration with department heads of Purchasing, Operations and Sales to fulfill
overarching business objectives

Supply Chain Apprentice

Vietnam
Appointed to oversee customer service levels and manage multifaceted team of employees in private industry
o Contributed to well over 300% growth in customer acquisition and growth during tenure
Received, analyzed and relayed customer feedback to routinely lead cross-functional teams internally
Hosted weekly meetings with team to implement holistic strategies elevating refinement in customer experience
Conducted quality control by applying an empathetic approach when monitoring employee performance and communicating constructive feedback ensuring employee morale and maintaining high service levels

Customer Experience Manager & Faculty Supervisor

Vietnam
Created an e-commerce company from scratch selling women's handbags made in Vietnam to consumers in North America through a personally created, maintained and owned web domain
Employed cross-functional skills such as web building, design, SEO, digital and strategic marketing, customer
service, logistics, inventory management and other administrative skills to drive profitable growth
SKILLS & EXPERIENCES
Skills: Customer Success & Relationship Management, advanced emotional intelligence, SQL, high degree of technical aptitude, effective cross-functional communication, adaptive resolve, workforce management
Experiences: Eagle Scout Rank, four years of international work, three years remote work, MSc completion

Founder

Find out detailed information about Shaun Marti,  in Lake Stevens, WA

Shaun Marti: in Lake Stevens, WA

Shaun Marti

Gonzaga University

University of Colorado