Siang Chee: Full Serve Co-worker in Thornhill, ON

• Full Serve Co-worker, dispatching products for pick-up and delivery in response to increased online sales due to COVID19. • After a successful onboarding and understanding of the processes, was handpicked to train new Co-workers. • Added responsibility to handle customer service when covering the sales floor during store open hours.

Ensure chilled foodstuff is dispatched to Walmart stores in timely manner while maintaining the highest levels of food handling and personnel safety. • Increased volume (48%) and frequency (29%) of deliveries to Walmart stores since the start of COVID19 lockdown.

Led the setup of Experience Schulich (MBA) and York Open House (BBA & iBBA), for the Schulich School of Business, ensuring smooth flow of the event, improving the visitor experience, successfully converting 5 prospects to applicants. • Recruited and supervised a team of 35 Graduate Ambassadors, as hosts to attend to questions and provide guided tours of the premises, manage booths for the various student services: co-op, internship, to ensure an informative event.

McLaren Toronto is a division of the Pfaff Automotive Group and is North America's largest-volume official McLaren dealership. It is a mover of some of McLaren's iconic models to have rolled out of its production facility in Woking, England. • Managed the McLaren showroom: conducted tours of facilities, educated visitors on the brand and products. • Analyzed McLaren database and connected with prospects and current owners, increasing showroom visits by 15% over 3 months through highlighting attractions (i.e. Senna & 600LT models on display) and promotions. • New car handover of the McLaren Senna (3 units) & 600LT (3 units) - a major highlight for the McLaren brand and dealership, the handing over of the brand's trump models.

McLaren Kuala Lumpur is part of Sime Darby Motors, a division of Sime Darby Berhad, a company listed on the Kuala Lumpur Stock Exchange. McLaren debuted in Malaysia in July 2013, to cater to the growing demand for high-end sportscars. • Planned and supervised the setup of the new McLaren KL showroom, standard operating procedures, and backroom processes, operational one month ahead of schedule. • Showcased the McLaren showroom, boosted foot-traffic and educated on the McLaren brand and products, through hosting high-end brands in our modern showroom - converting 35% of the database from general fans to hot prospects. • Achieved top sales personnel 3 years in a row, registering 45 new cars, generating revenue of CAD$3.3M, in Years 1 & 2. • Curated exclusive lifestyle activities to maintain high-level engagement with McLaren owners - McLaren Winter Ball, Pure McLaren driver training at Silverstone Formula 1 Race Circuit, co-brand with high-end brands for exclusive access for owners and other events.

Kuala Lumpur, Malaysia Official importer & distributor for Ferrari and Maserati cars in Malaysia Jan 2009 - May 2012 Naza Italia, a division of the Naza Motor Trading, is the official importer & sole distributor for Ferrari and Maserati cars in Malaysia. Operating the 2nd largest showroom in the world, it achieved the best dealership in the Ferrari Asia Pacific region. • Supervised the preparation of the new Ferrari & Maserati Lifestyle Showroom and service centres, operational one week ahead of schedule. • Increased Ferrari and Maserati sales by 35% and 20% respectively in the second year of operations, and after-sales revenue by 35% (from CAD$1.8M in revenue to CAD$2.43M) and 32% (from CAD$780,000 to CAD$1.03M) respectively in the same corresponding period, surpassing objectives and forecasts, and conquering 3% of the luxury sports car segment. • Managed the Naza Racing Team in the Ferrari Challenge Trofeo Pirelli series, achieving 2nd place in our first race. • Organized drives and track & lifestyle events for owners to enhance their driving skills and to fully enjoy the machines - increased Ferrari Owners' Club of Malaysia membership from 180 in Year 1 to 225 in Year 2. • Executed "OldskoolCharm" CRM to establish the distinction of official ownership, creating curiosity, envy and the urgency of wanting to belong. Converted 15% of total sales from the parallel imported car sector in the first year. • Organized the largest Ferrari gathering in Asia Pacific, totalling 144 cars, per the Malaysian Guinness Book of Records.