Claims Specialist

Specialist & Consultant

Anchorage, AK   12/2019-Present

Assist in claims management for workers compensation and general liability. Manage auto property
Claims Specialist

damage claims from negotiation to subrogation. Review and analyze documents and reporting.
Process bill payments. Communicate state rules, regulations, policies and procedures to staff and the public.
Pioneered paperless filing process for workers compensation claims that exhibited annual
cost savings. Worked cross-functionally with IT department to license and implement SaaS

software. Developed and wrote policies and procedures while training staff on new system.

Denver, CO   12/2017-10/2019

Processed high volume of auto claims from customer initiation to settlement. Documented and Claims Adjuster, Total Loss Department

communicated all relevant facts and claims activity in a timely manner. Researched and evaluated
complex policies using analytical thinking to make sound decisions autonomously.
Selected to become trainer within 6 months of hire based on superior performance.
Developed training program and material to mentor new hires on company processes and

procedures for client-facing role.
Chosen to teach customer service class based on proven ability to confidently communicate with customers in a high volume, fast paced environment.

Documented and Claims Adjuster, Total Loss Department

Tampa, FL   01/2016-10/2017

Administered proofreading services on forensic structural engineering reports in MS Word and Project Assistant

Adobe reconciling grammatical, spelling, and content errors. Established project budgets and communicated timelines to clients.

MS Word and Project Assistant

Denver, CO   03/2015-09/2015

Served as point of contact for scheduling of installation contractors. Reviewed and approved
Sales Support Specialist

vendor invoices. Evaluated floor plans to identify material needs. Assisted sales team with project
proposals and bids. Encouraged and improved cross-departmental internal communications.

Sales Support Specialist

Denver, CO   05/2014-03/2015

Received emergent and non-emergent calls for Denver Police. Prioritized calls and communicated
Emergency Communication Officer

precise information to citizens and law enforcement. Handled difficult situations in calm and tactful
manner in a fast paced, rapidly changing environment. Exhibited excellent verbal, listening, and written skills in obtaining, communicating, and documenting pertinent information.

Emergency Communication Officer

Denver, CO   10/2012-05/2014

Hired from temporary position to serve as point of contact for scheduling of installation
Operation Support Specialist

contractors. Directed, organized, and controlled project communications and schedules. Monitored
and verified accuracy on high volume of purchase orders and billing statements. Cultivated and maintained positive relationships with internal and external stakeholders.

Operation Support Specialist

beverage establishment including cash handling, scheduling, and pricing. Retained strong local
customer base by offering service excellence in a welcoming environment. Managed large events
including creating pricing structures, anticipating guest needs, and facilitating change requests.

members at high volume golf course food and Bar Manager

Find out detailed information about Skylar Groch, Claims Specialist in Anchorage, AK

Skylar Groch: Claims Specialist in Anchorage, AK

Skylar Groch