Skylar Groch: Claims Specialist in Anchorage, AK

Anchorage, AK 12/2019-Present Assist in claims management for workers compensation and general liability. Manage auto property Claims Specialist damage claims from negotiation to subrogation. Review and analyze documents and reporting. Process bill payments. Communicate state rules, regulations, policies and procedures to staff and the public. Pioneered paperless filing process for workers compensation claims that exhibited annual cost savings. Worked cross-functionally with IT department to license and implement SaaS software. Developed and wrote policies and procedures while training staff on new system.

Denver, CO 12/2017-10/2019 Processed high volume of auto claims from customer initiation to settlement. Documented and Claims Adjuster, Total Loss Department communicated all relevant facts and claims activity in a timely manner. Researched and evaluated complex policies using analytical thinking to make sound decisions autonomously. Selected to become trainer within 6 months of hire based on superior performance. Developed training program and material to mentor new hires on company processes and procedures for client-facing role. Chosen to teach customer service class based on proven ability to confidently communicate with customers in a high volume, fast paced environment.

Tampa, FL 01/2016-10/2017 Administered proofreading services on forensic structural engineering reports in MS Word and Project Assistant Adobe reconciling grammatical, spelling, and content errors. Established project budgets and communicated timelines to clients.

Denver, CO 03/2015-09/2015 Served as point of contact for scheduling of installation contractors. Reviewed and approved Sales Support Specialist vendor invoices. Evaluated floor plans to identify material needs. Assisted sales team with project proposals and bids. Encouraged and improved cross-departmental internal communications.

Denver, CO 05/2014-03/2015 Received emergent and non-emergent calls for Denver Police. Prioritized calls and communicated Emergency Communication Officer precise information to citizens and law enforcement. Handled difficult situations in calm and tactful manner in a fast paced, rapidly changing environment. Exhibited excellent verbal, listening, and written skills in obtaining, communicating, and documenting pertinent information.

Denver, CO 10/2012-05/2014 Hired from temporary position to serve as point of contact for scheduling of installation Operation Support Specialist contractors. Directed, organized, and controlled project communications and schedules. Monitored and verified accuracy on high volume of purchase orders and billing statements. Cultivated and maintained positive relationships with internal and external stakeholders.

beverage establishment including cash handling, scheduling, and pricing. Retained strong local customer base by offering service excellence in a welcoming environment. Managed large events including creating pricing structures, anticipating guest needs, and facilitating change requests.