B. Tech. in Electrical & Electronics Engineering

Senior Program Manager for IT

Top Management

• Result-oriented professional, offering nearly 17 years of multi-functional experience in spearheading end-to-end functions of SAP Product Delivery, Service Delivery, Operations and Project / Program Management by implementing technology-based solutions

• Accomplished Product Management experience with end to end accountability in various SAP Fiori apps/products also involving Non-SAP to SAP transformation products

• Resourceful in SAP ABAP, BW, Integration, Deployment, Solution Manager & MDM Solution Implementation Cycle (Requirement Study & Problem Identification (As-Is) & Solution Design (To-Be), Risk Identification & Mitigation, Change Management, Change Requests, Impact Analysis, Testing and Upgrades
• Established SAP PI/PO Shared Services Center and Global in-house center for multiple SAP Services for Daimler
• Implemented several large and complex project plans within preset budgets (ranging from 100K Euros to 3 Million Euros) and deadlines; performing on-site and offsite tasks within a project, including the design, specification & integration of software product

• Ensured effective project & product delivery by working collaboratively with SAP & Non-SAP Delivery Teams; gained international exposure by working with Germany & USA based organizations

• Collaborating with internal & vendor partners and key stakeholders to identify business needs & develop winning solutions; served as a bridge builder from executive leadership level down to end-user level

• Forward-focused Program Manager with expertise in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis & quality management

• Customer Centric Professional; efficient in interacting with clients for following up on unresolved issues, analyzing & resolving problems, system study & analysis and reporting.; effective in ensuring high-quality customer experience, enriching customer satisfaction while adhering to work processes & SLA

• An effective communicator & team player with capabilities to work under high stress level, manpower management, Mini-CEO mindset & meeting targets within deadlines in multi-location environment

(Service & Product Delivery, Operations, Projects, Test Automation & Platform Services)

Key Result Areas:
• Directing multiple verticals inclusive of Program Management, Product Management, Project Management, Global Service Delivery, Business Analysis, Functional, Automation, Performance Testing & People Management
• Managing Projects, Service Delivery & Service Operations for Daimler Manufacturing finance system which includes ABAP, Basis, PI/PO, FIORI, SolMan and Functional
• Establishing in-house shared PI services for multiple Daimler entities across Germany, USA and Japan
• Transition of various applications end to end from Germany thereby bringing in full ownership and establishing direct links with business units
• Supervising cost budgeting, revenue & target achievement strategies & service operations including KPIs, SLA management
• Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation
• Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support
• Conducting detailed analysis and recommendations for all aspects of new product development and take to market strategies
• Performing onsite & offsite tasks within a project, including the design, specification & integration of products/ services
• Spearheading resource planning, technical direction, scope, effort estimation, tracking, risk & change management & monitoring on-site activities and final execution of projects within the time & cost parameters
• Interfacing with clients for gathering business requirements, conducting landscape analysis and finalizing configuration, custom developments, functional specifications; contributing to the design, development, testing, troubleshooting & debugging solutions
• Managing end-to-end product development entailing review of end-to-end business process flow, mapping of business requirements (As-Is & To-Be Analysis), identifying gaps, converting business requirements into functional design documents, data migration, master data management & solution delivery basis best practices
• Conducting meetings with Development, QA & Support teams (17 Internals & 23 External partner resources) to ensure complete requirements gathering, building innovative products, solutions for business based on requirements and generating new ideas & prototypes
• Performing Unit Testing & System Integration Testing; testing various scenarios in development environments and tracking them till production; performing root cause analysis & resolution of defects
• Accountable for all SAP Applications in area of responsibility related to business critical applications; providing post-implementation, application maintenance and enhancement support to the client; ensuring all solutions are scalable, extensible & available from architecture stand point
• Budgeting, building project proposals and Proof of Concepts (Highlight - AI/ML PR creation app)
• Hiring, mentoring & training teams to ensure efficiency in process operations; motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition

Highlights:
• Successful execution of 40 Million Euro Release Upgrade in 2015 for one of the world's most complex SAP landscape with 120 SAP Systems, multiple medium & big sized projects
• Developed MBRDI team as end-to end-owner for multiple IT products
1. Developed End to End/Product Framework for the department
2. Prototype pricing product transformation from Non-SAP to SAP
3. IT Transition of various procurement products/applications from Germany to India
4. In house development of various apps including infrastructure, UI/UX accountability in DevOps mode
• Delivered excellence across multiple IT Departments in Daimler AG to reduce operational costs by 10%

Bengaluru

Clients: Sumitomo 3M, Wal-Mart Real Estate Implementation, Merck Pharma, Astra Zeneca

Key Result Areas:
• Project lead with end to end accountability for project delivery managing in time delivery and stabilization phase for various clients including ABAP, Basis, PI/PO and functional teams
• Responsible for KPIs and SLA management in Operations
• Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation
• Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support
• Spearheading resource planning, technical direction, scope, effort estimation, tracking, quality, risk & change management & monitoring off-site activities and final execution of projects within the time & cost parameters
• Interfacing with onsite co-ordinators  for gathering business requirements, custom developments, functional & technical specifications; contributing to the design, development, testing, troubleshooting & debugging solutions

Project lead

Clients: Nestle, Misys
Key Result Areas:
• ABAP & ALE -Idocs Developer with Nestle Client working on development, support & monitoring projects
• AS 400 Developer with Misys Client

Programmer

Find out detailed information about Smitha Lakshmi Harikumar, Senior Program Manager for IT in BANGALORE, KA

Smitha Lakshmi Harikumar: Senior Program Manager for IT in BANGALORE, KA

Smitha Lakshmi Harikumar

Kannur University