Smitha Lakshmi Harikumar: Senior Program Manager for IT in BANGALORE, KA
Smitha Lakshmi Harikumar
Senior Program Manager for IT
BANGALORE | IN
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Work experience
Daimler AG
Senior Program Manager for IT | 03/2014 - Current
(Service & Product Delivery, Operations, Projects, Test Automation & Platform Services)
Key Result Areas:
• Directing multiple verticals inclusive of Program Management, Product Management, Project Management, Global Service Delivery, Business Analysis, Functional, Automation, Performance Testing & People Management
• Managing Projects, Service Delivery & Service Operations for Daimler Manufacturing finance system which includes ABAP, Basis, PI/PO, FIORI, SolMan and Functional
• Establishing in-house shared PI services for multiple Daimler entities across Germany, USA and Japan
• Transition of various applications end to end from Germany thereby bringing in full ownership and establishing direct links with business units
• Supervising cost budgeting, revenue & target achievement strategies & service operations including KPIs, SLA management
• Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation
• Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support
• Conducting detailed analysis and recommendations for all aspects of new product development and take to market strategies
• Performing onsite & offsite tasks within a project, including the design, specification & integration of products/ services
• Spearheading resource planning, technical direction, scope, effort estimation, tracking, risk & change management & monitoring on-site activities and final execution of projects within the time & cost parameters
• Interfacing with clients for gathering business requirements, conducting landscape analysis and finalizing configuration, custom developments, functional specifications; contributing to the design, development, testing, troubleshooting & debugging solutions
• Managing end-to-end product development entailing review of end-to-end business process flow, mapping of business requirements (As-Is & To-Be Analysis), identifying gaps, converting business requirements into functional design documents, data migration, master data management & solution delivery basis best practices
• Conducting meetings with Development, QA & Support teams (17 Internals & 23 External partner resources) to ensure complete requirements gathering, building innovative products, solutions for business based on requirements and generating new ideas & prototypes
• Performing Unit Testing & System Integration Testing; testing various scenarios in development environments and tracking them till production; performing root cause analysis & resolution of defects
• Accountable for all SAP Applications in area of responsibility related to business critical applications; providing post-implementation, application maintenance and enhancement support to the client; ensuring all solutions are scalable, extensible & available from architecture stand point
• Budgeting, building project proposals and Proof of Concepts (Highlight - AI/ML PR creation app)
• Hiring, mentoring & training teams to ensure efficiency in process operations; motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition
Highlights:
• Successful execution of 40 Million Euro Release Upgrade in 2015 for one of the world's most complex SAP landscape with 120 SAP Systems, multiple medium & big sized projects
• Developed MBRDI team as end-to end-owner for multiple IT products
1. Developed End to End/Product Framework for the department
2. Prototype pricing product transformation from Non-SAP to SAP
3. IT Transition of various procurement products/applications from Germany to India
4. In house development of various apps including infrastructure, UI/UX accountability in DevOps mode
• Delivered excellence across multiple IT Departments in Daimler AG to reduce operational costs by 10%
Cognizant Technology Solutions
Project lead | 08/2006 - 02/2014
Bengaluru
Clients: Sumitomo 3M, Wal-Mart Real Estate Implementation, Merck Pharma, Astra Zeneca
Key Result Areas:
• Project lead with end to end accountability for project delivery managing in time delivery and stabilization phase for various clients including ABAP, Basis, PI/PO and functional teams
• Responsible for KPIs and SLA management in Operations
• Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation
• Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support
• Spearheading resource planning, technical direction, scope, effort estimation, tracking, quality, risk & change management & monitoring off-site activities and final execution of projects within the time & cost parameters
• Interfacing with onsite co-ordinators for gathering business requirements, custom developments, functional & technical specifications; contributing to the design, development, testing, troubleshooting & debugging solutions
Satyam Computer Services Ltd
Programmer | 11/2003 - 07/2006
Clients: Nestle, Misys
Key Result Areas:
• ABAP & ALE -Idocs Developer with Nestle Client working on development, support & monitoring projects
• AS 400 Developer with Misys Client