Stanley Hicks: in Westminster, CA

• Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges • Handle communications with customers through mediums like email, letter, phones, suggestion box notes, and a one-on-one interview • Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives • Offer resolutions to complaints and issues concerning customer orders • Collect information on agents and other staff performance from customers to make judgment on their performance • Get up-to-date information about all products • Offer refund to customers when the need arises • Compile and print customer complaints and suggestions and present them to the appropriate authorities • Investigate and identify the part of the Walmart that needs improvement • Coordinate with the management on the initiatives that help improve customer service • Take advantage of social media as a medium of responding to customer complaint Monitor the statistics on supports • Handle customer concern over the price of a product and the ads • Offer counsel to customers on their chances of getting a refund for product return Work with other departments in ensuring that all customer related issues are attended to

• required to timely report all hours worked utilizing the company's Time and Attendance system. • Complies with all safety policies and procedures, including the use of Personal Protective Equipment as required, understanding that safety is a priority. • Understands and complies with all company policies and procedures related to the Warehouse position. • Efficient packaging and palletizing of outbound shipments • Assist in preparation of shipping documents as well as carrier scheduling of outbound shipments following documented processes • Unloads incoming product and verifies accuracy of inbound product, matching packing slips to Purchase Orders and pull Sales Orders to prepare for shipping. • Accurately processes stock, ensuring it is placed in the proper areas

• Develop Pictures and Customer service • Help Unload freight and stock to shelves

• Great Guest Service • Driving profitable sales and maintain a clean store • Developing a strong team that can also drive Great guest service • Training and coaching team members • Opening and closing the stores to be prepared for daily operations and next day operations • Also driving great guest service to prevent loss of product • Setting and maintain planograms

• Responsible for entire store operating and expense control • Main responsibilities include but not limited to recruiting, hiring, training, and developing a diverse team to deliver Target Brand expectations and to drive sales profitably • Key Carrying Supervisor

• Responsible for entire store operating and shrink control, including P&L management. • Main responsibilities include but not limited to recruiting, hiring, training, motivating, and maintaining a sale driven customer centric team of over one hundred employees • Maintain a clean and inviting store which had to meet extremely strict merchandising standards • As the Manager for the number one consumer electronics retailer in the world expectations were extremely high, all of which were lived up to and exceeded • Proven by being one of the top ten stores in the entire company for over a year • Responsible for the security of all personnel and merchandise per store policy • Setting merchandise in store to specifications of planogram