Specialized Associates Degree in Golf Management

Golf

Golf Shop Attendant

Service and Hospitality

•	Responsible for opening and closing of golf shop
•	Deliver outstanding customer service for all resort guests and members
•	Reconciled daily tee sheet by checking in resort guests and members
•	Proficient in EZLinks software
•	Helped with setup and running of golf tournaments
•	Golf club repair

•	Managed store staff to achieve personal and store benchmarks through daily delegation of duties, weekly one-on-ones, on the floor coaching for sales and customer service
•	Developed and oversaw programs for hiring, scheduling, training & advanced employee development to provide consistency in store operations and culture 
•	Built store action plans with focus on consistent daily behavior of all store personnel which resulted in 105% gross add attainment and 85% customer retention rate and earned Presidents club for top quarterly store performance  
•	Achieved personal sales goals of 101% to acquisition plan and 106% of customer retention rate

Assistant Retail Business Manager

•	Achieved personal & store sales goals each month with 106% achievment
•	Handle customer service issues in a fast paced retail environment which helps 1500 customers per month
•	Key holder of store location responsible for money handling and opening and closing procedures
•	Managed and provided operational and tactical support to dealer partner locations for ~1 years of tenure 
•	Responsible for inventory practices, training and new hire development, customer service and sales practices seminars across 10 – 15 dealer partner locations

Retail Sales Representative

Find out detailed information about steven Grubb, Golf Shop Attendant in San Diego, CA

steven Grubb: Golf Shop Attendant in San Diego, CA

steven Grubb

Professional Golfers Career College