steven Grubb: Golf Shop Attendant in San Diego, CA

• Responsible for opening and closing of golf shop • Deliver outstanding customer service for all resort guests and members • Reconciled daily tee sheet by checking in resort guests and members • Proficient in EZLinks software • Helped with setup and running of golf tournaments • Golf club repair

• Managed store staff to achieve personal and store benchmarks through daily delegation of duties, weekly one-on-ones, on the floor coaching for sales and customer service • Developed and oversaw programs for hiring, scheduling, training & advanced employee development to provide consistency in store operations and culture • Built store action plans with focus on consistent daily behavior of all store personnel which resulted in 105% gross add attainment and 85% customer retention rate and earned Presidents club for top quarterly store performance • Achieved personal sales goals of 101% to acquisition plan and 106% of customer retention rate

• Achieved personal & store sales goals each month with 106% achievment • Handle customer service issues in a fast paced retail environment which helps 1500 customers per month • Key holder of store location responsible for money handling and opening and closing procedures • Managed and provided operational and tactical support to dealer partner locations for ~1 years of tenure • Responsible for inventory practices, training and new hire development, customer service and sales practices seminars across 10 – 15 dealer partner locations