Swetha Gopal: in San Diego, CA

As a sole contributor for IT Finance documented Process Flows, Process Catalogue, Key Artifacts, configurations for Procure to Pay, Order to Cash, Record to Report and Asset to retire cycles • Led sessions in Fort Walton Beach, FL, to finance team explaining functionalities, features and demonstrating GL,AP,AR,CM and FA modules in Oracle • Conducted JAD (Joint Application Design) sessions to gather requirements and obtained sign-off from stakeholders • Scheduled meetings with end users and documented the current process for Finance in the Legacy system and recorded the pain points • Prepared a template for gathering data mapping from legacy system to Oracle and explained to the Finance Controller and Manager how data needs to be mapped • Mapped Chart of Accounts from Legacy system to Oracle Chart of Accounts implemented in the current system • Performed Fit / Gap analysis • Modified Cross Validation rules in GL in order to add a new location under existing company in test instance • Added new location and cost centers for Fort Walton Beach FL, in test instance • Created new code combinations for Fort Walton Beach FL as requested in GL • Designed and Implemented Payables Invoice Approvals using AME. Differentiated invoice approval process for 2-way matched invoices and 3-way matched invoices to meet complex business requirements • Developed Test scripts for Payables Invoice Approvals to ensure all the set ups meet the business requirement • Conducted UAT Testing with users for testing and validating set ups in Payables Invoice Approvals • Corrected issues raised by users in UAT testing for Payables Invoice Approvals • Configured Payables Invoice Approval set ups in UAT for users to test and validate • Prepared BR100, MD50, Design Specs and Training documents as needed • Assisted in Month end close process as required. Resolved issues impacting month end close process and suggest to business the steps to be followed for resolution after testing in Test Instance • Conducted CRP session for P-Card Process for our business location in AZ • Resolve production issues in all finance modules including Project Costing and Cost Management • Raise SR with Oracle support as needed to resolve issues • Work with Oracle Developer to resolve issues related to customizations to meet business needs • Conduct Training sessions with users directly or remotely after configuring set ups in system

R12 Upgrade • Responsible for validation testing of P2P track, iExpense and Markview application in UAT instance • Validated PO Matching Option, Invoice tolerances, Distribution Options, Terms, Holds, Setting up Payment methods, Banks, Payment format, Payments Manager, Recurring Invoices, and Expense Report Templates • Completed end-to-end process testing including creating suppliers, new check printing template using XML, setting up banks, making payments and posting to GL • Testing PO/Non PO invoices from I supplier portal, importing to AP and making Payments • Responsible for writing functional specifications for reports and personalization • Developed functional test scripts to ensure system changes work properly, existing processes remain unaffected and the needs of the users are met • Generate tickets for issues based on test results and follow it up with the implementation team for closure • Ensure the corrections are tracked in BR-100 documentation and are carried over to GOLD instance Production Support • Managing various new and enhancement programs to support AP and iExpense suite of Oracle Application implementation across Hyatt IT finance involving approx. 250 properties • Designing appropriate system solution to translate the business requirements into suitable applications using corporate IT SDLC/AIM methodology • Functional Set up of a property in GL like adding in chart of accounts, set up cross validation rules, dynamic inserts. AR set ups like Remittance banks, Receipt class, receipt sources, Transaction Types, Receivable activity, Customer Profile Class, Custom Responsibilities. AP set ups like Bank, Bank Accounts, Payable documents, Supplier Set ups, and look up tables. CM set ups like BAI transaction codes and Journal Entry Mappings • Functional Set up in HRMS like creation of positions and employee as required • Assist business users in preparing and executing functional test cases • Interfacing with third party software vendors Kofax for Markview in support of business application software packages • As Markview administrator, managed end-to-end testing & rolling out approx.250 Hyatt properties in Markview Version 6.4 • Bounce Mark View server for Test and UAT instances as needed • Enhancements in Mark View when new properties are acquired by Hyatt • Manage and resolve Fintech and P-Card issues across all Hyatt properties • Heavy usage of SQL queries in Toad, sqlplus and running of scripts to meet business requests • Involved in AP month end closing and resolve exceptions that arises monthly • Prepare NACHA files/Positive Pay for properties as required • Set up positions and departments for properties based on Business requests in HRMS • Thorough testing of user issues in Test/UAT/Dev instance before moving it to production • Performing various sustaining tasks e.g. trouble shooting various issues, unit testing on maintenance items and production break fixes • Assisting monthly closing for payable (stuck payment batches, reconciliation and schedules) and Cash management (Bank reconciliation and reports) plus addressing Hyatt's quarter-end audit requirements • Resolve escalations from end users and offshore BPO • Advice business users regarding setups and give work around solutions as required • Raised TARs, Helped in Patches and Upgrade Testing, Resolving of Tickets against Production Issues, Involved in Change Requests for Configuration Changes and Enhancements for GL and AP Document and maintain a common knowledge base for the team

• Documented minutes of meetings for Boot camp on GL, AP, PUR and AR • Conducted Joint Application Design sessions to gather requirements in AP and highlighted new features in R12 • Analyzed pain points of the current process of the client and converted them into new requirements • Completed gap analysis and addressed suitable customization to enhance usage of system effectively and efficiently • Raised Service Requests in Oracle Support and had them resolved • Created CRP scenarios and demonstrated CRP for client • Documented and submitted Key Decision Design for GL • Worked with Purchasing lead to design supplier master • Completed setup of AP in Dev instance and recreated all scenarios in Dev to demonstrate CRP • Reviewed business processes, Initiated Setups, Developed and Executed test scripts • Coordinated and managed the deliverables from offshore team

• Preparation of individual tax, 1099 Misc for submittal to IRS and recipients • Prepared Bank Reconciliations, Journal Entries and analyzed Financial statements in Quick Books for clients • Gained expertise in Lacerate software to prepare tax reports and Quick Books

Responsible for developing and managing client contracted benefit programs. Implemented high quality, cost-effective and efficient benefit programs for new clients. This involved interpreting, analyzing and executing clientele needs within system specifications. Managed existing client portfolios involving additions, modifications and terminations of restrictions and formularies within the benefit program • Analyzed and documented client's business requirements and processes • Designed and created system specifications in support of the business • Created basic test plans and scenarios to be used in testing the benefit programs • Executed systems test from existing test plans. Analyzed testing results in all phases • Verified that client requirements are incorporated into the system design • Participated and brainstormed in team meetings to explore potential solutions