Tammy Thompson: in Dana Point, CA

• Organized company accounting system using Quickbooks. Prepared company P&L statements, reports and operating expenses. Prepared and managed payroll for each employee, using ADP Payroll Processor. • Created professional correspondence, letters, e-mails to clients and vendors. Set up and maintained filling system. • Provided first line contact for every client and maintained close, personal relationships by providing continued assistance and services. • Interviewed, coordinated and scheduled caregivers for each client ensuring continual coverage and care. • Maintained Client agreements and worked closely with client insurance companies to ensure proper documentation and payments. • Set up and ordered company marketing materials. Established marketing advertisements for on-line and print.

• Manage all aspects of client’s personal and business affairs. Maintained strict confidential client files and contracts. • Set up and coordinate domestic and international travel arrangements including flights, hotel accommodations, airport transfers, customs assistance, passport and visa requirements, rental cars, dinner events, concierge, tour outings, and activities, utilizing commercial and private services. • Create schedule and set up appointments for professional golf tournaments, meetings, events, medical procedures, and personal appointments. Liased with doctors to discuss tests, procedures, results, and recommendations, and relay information to patient which provided better understanding and comprehension. • Set up and maintain insurance policies for commercial property, residential property, vehicle, health, dental, personal articles, and umbrella insurance for all client possessions. • Worked directly with attorneys, financial consultants, accountants, advisers, commercial property managers, residential property managers, hotel management and concierge, doctors, specialists, membership directors, ateliers, pastors, personal shoppers, designers, trainers, golf professionals, tailors, hair dressers, and other professionals to expedite all needs and requirements for clients. • Coordinate and oversee hire and training of additional assistants utilizing temporary employment agencies. • Establish expense reports and pay bills for three commercial and residential properties, non-profit donations, travel expenses, and professional golf tournaments, as well as monthly and quarterly expenses. • Coordinate repairs, remodels, upgrades, landscaping, and household requirements with appropriate vendors and designers, as needed. • Purchase and maintain inventory of office supplies and equipment including service and maintenance contracts. • Run errands, shop, pick up items, and drive clients as required. Worked with personal shoppers at numerous high-end boutiques and shops to provide client with one-of a kind and specialty items. • Assisted in purchase and sale of two residences and three vehicles. Managed service and repairs of all vehicles. • Prepared domestic and international shipments including all required forms utilizing Federal Express.

• Set up and coordinated all tradeshow events for three business divisions.Selected booth size, location, and ordered all tradeshow floor services including electrical, internet access, additional furnishings, computer workstations, and cleaning. • Set up company sponsored events, customer appreciation parties, “Lunch and Learns”, tradeshow contests, and giveaways. Liased with Sales teams to determine requirements and supplies needed for each tradeshow, Prepare and ship all marketing materials, booth, signs, and accessories. • Managed daily activities of online store, updated products, resolved problems and coordinated change requests with e-commerce provider and development team. • Assisted in design, process requirements, content, layout, and structure of online store. Performed continual upgrades, improvements, and updates based on needs. • Researched industry competition, conducted pricing comparisons and website analysis of top ten competitors. • Coordinated with e-commerce provider to establish company order processing requirements, parameters, and XML feeds to accounting systems and vendors. Established and maintained agreements with vendors, payments processor, and recycling partner. • Set up data requirements, descriptions, attributes, and inventory controls for all online store products. • Created training manual for online order process. Trained consumables and administration departments to use the e-commerce engine and Verisign credit card payment processor. • Increased consumable product sales through online marketing campaigns, employee incentive programs, monthly online specials, and tradeshow events. • Managed and updated customer accounts. Implemented consumables department workflow procedures and processes that streamlined responsibilities and increased productivity. Resolved customer complaints and problems ensuring optimal customer satisfaction, loyalty, and repeat business.