TARA VALENTINE: Senior CSR/Administrative Assistant/Sales in Santa Ana, CA

Answered incoming calls and made outgoing calls with excellent telephone etiquette skills. Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. Created sales utilizing exceptional service from International order requests, and ensured prompt communication with customers. Ensured each customer has an informative and positive experience. Placed orders online for equipment and assisted customers with issues, product questions and complaints. Inventory/Warehouse knowledge of Receiving of Product, Stocking of Product, Inventory, Order Pulling and Boxing/Shipping of product to our E-COMM internet customers as well as coordinating shipments and transfers to our retail stores. Also knowledgeable in purchase orders, returns processing and custom ordering of Product.