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Technical Account Manager

Accounting & Finance

Highly motivated Account Manager, with a proven track record in sales, marketing, and customer retention. An experienced professional with strong leadership skills and continued strive for ongoing professional and personal growth.

Experienced in managing strategic relationships and effectively identifying the needs of customers by possessing the ability to quickly understand the mission, vision and values of an organization. 



• Act as the primary point of contact for all customer service related issues for 50 accounts on average
• Track and report key metrics based on customer contract and conduct web based training sessions for new contacts
• Schedule and run regular calls and onsite meetings with accounts to report progress on established goals, gather additional requirements and strengthen the partnership  
•	Work closely with the Sales, Production Management and Development teams to facilitate customer contract renewals, identify up sell opportunities, define the product roadmap, and troubleshoot and resolve high priority customer issues  
• Create and maintain customer facing documentation with an eye towards improving our customer's ability to self serve

•	Directly managed and executed the comprehensive B2B marketing plans for 20 vendors including Microsoft, Adobe, Toshiba, Google and Acer
•	Responsible for budgets, forecasts, ROI reporting, and billing
•	Acted as the focal point for project material coordination and event management by interfacing with clients and internally, gathering necessary materials and developing tracking tools

Marketing Account Manager

•	Implemented innovative sales and consumer research techniques, researched viable prospective consumers and analyzed and reported on industry trends, improving client base from across the US by at least $3k revenue a month. 
•	Managed 100 accounts on average while maintaining high customer retention by emphasizing the value of utilizing an integrated system and providing adequate training and support.

Account Manager

Find out detailed information about Taylor Karandos, Technical Account Manager in Costa Mesa, CA

Taylor Karandos: Technical Account Manager in Costa Mesa, CA

Taylor Karandos

Ball State University