Taylor Petrizzo: Sales Development Manager driving growth in Electric Adventure Vehicles industry in Kittery, Maine

•Collaborated with multiple teams in NZ and Australia to devise strategies for reaching a broader consumer base. • Connected with agricultural and fleet clients. • Controlled and sold financing for new units. • Identified and researched potential DTC and B2B leads, utilizing HubSpot's advanced lead generation features to compile prospect lists aligned with ideal customer profiles. • Initiated contact with leads through various channels, including email, social media, and phone calls. Crafted compelling, personalized messages to generate interest in our products and services. • Assessed potential customers' needs and pain points to determine their suitability for our offerings. Employed exceptional communication skills to gather valuable information through probing questions. • Built and maintained meaningful relationships with leads by demonstrating a deep understanding of their challenges and goals. Offered tailored solutions and positioned our company as a trusted partner. • Developed a comprehensive understanding of our products and services to effectively communicate their value propositions to prospects. Addressed questions and objections knowledgeably. • Implemented lead nurturing strategies using HubSpot's automation capabilities. Created and scheduled follow-up emails, content, and resources to guide leads through the sales funnel. • Collaborated closely with sales and marketing teams to align strategies and ensure a seamless transition of qualified leads to the sales team for further engagement. • Regularly analyzed the effectiveness of outreach efforts using HubSpot's reporting tools. Adapted strategies based on data-driven insights to continuously improve results.

As the founder and owner of CP Travel, I lead a team dedicated to delivering exceptional adventure and luxury travel experiences. With a deep passion for exploration and a wealth of expertise, I specialize in curating bespoke trips that cater to a wide range of interests and preferences. From thrilling adventure tours to serene luxury getaways, my mission is to craft seamless and unforgettable journeys that exceed expectations. I thrive on creating personalized travel experiences that blend unique destinations with unparalleled service. Connect with me to explore how CP Travel can transform your travel dreams into reality.

Own the entire sales process and retention cycle for direct to consumer e-mobility products. Utilizing Netsuite and Hubspot on a daily basis. Execute sales strategies for the SWFT brand with local stores, resellers, dealer networks and strategic partnerships. A focus on driving awareness, acquiring new customers and retaining and growing existing brands. Maintain accurate sales pipeline and revenue reports. Coordinate and manage in-house partners resources, ensuring materials, products and other goods are up to date. Responsible to help coordinate all warranty in and out. Responsible for getting product into national chains Help with design and development of new product

• Creating and maintaining the wholesale online listings for ecommerce products on multiple platforms (Philbrick’s Website, Amazon, Ebay). Updating inventory based on price changes and product availability. • Working knowledge of best practices for fufillment by Amazon (FBA) and private level selling. • Overseeing a total staff of 15. This includes outdoor sales associates, service manager and shipping/receiving staff. • Working directly with senior management to define quarterly sales goals. Creating b2b and b2c sales plans for growth. • Writing purchase orders for bike and ski supplies from distributors (QBP, BTI,J&B, Downeast) using Lightspeed POS. • Creating new user accounts in internal CRM and documenting customer requests. • Managing warranty process on hardgoods equipment. Regularly updating the customer via telephone and email of an expected timeline resolution. • Continuous networking, by building relationships with 3rd party represenatives to order industry gear (bikes, skis, apparel, shop equipment). • Working with service department to secure all proper repairs parts for customers, staying ahead of known shortages for recurring needs. • Promoting brand awareness by taking specialty online courses on Mountain Bikes, E-bikes, Road Bikes, Cruisers and Hybrids. • Responsible for expanding the team through hiring new employees. This includes writing job descriptions and conducting interviews (virtual and in person). Democratically leading staff to meet personal and company goals. Responsible for the onboarding process and outlining job expectations. Training staff on bike, ski, car racks/installation and snow products.

Directly responsible for 20% profit increase from 2016- 2019 • Conducted profitability assessments on menu items based on cost per ingredient. Documented information in Excel spreadsheets to track yearly fluctuations. This resulted in an 2% direct profit from 2018-2019. • Managed daily food purchase order for vendors such as Performance Food Group, Overton Produce, Dole & Baily and other local vendors. Utilized Microsoft Excel for organization. • Conducted market research on pricing for current and potential food purveyors. • Scheduled 10+ staff members on When I Work platform • Performed hands on training for employees on food sanitation, food presentation, and quality standards. • Demonstrated leadership within a high stress environment. • Convey customer and employee feedback to business owners and make suggestions for improvements to meet long-term goals.

Gathered requirements based on personalized goals, budget and urgency in order to best sell customer products. Regularly follow up to ensure satisfaction was met or proactively address any concerns. • Successfully used Lightspeed POS to track online and in person sales. • Coordinated bike repairs and escalated mechanic work. • Performed full bike assembly and upgrade recommendations with customers. • Worked with the owner to build annual sales plan and inventory purchases. • Increased knowledge of products with each new model, to better inform customers and make recommendations based on their needs. Interact with in a friendly manner over the phone, email and in person. • Performed basic bike repairs and wrote service notes to mechanics for escalated work. • Participated in full bike builds and assessment of necessary repairs, while making recommendations for upgrades based on customer needs. • Attend industry related events, set up booth, spread brand awareness and answer questions with potential new clients • Purchase inventory for the following season

Daily tasks included truck maintenance, managing equipment, purchasing materials, prioritizing tasks,selling and bidding jobs Managed small group of employees 6 days a week, delegating employees to offsite locations. Held accountable that they had proper equipment, information about the job and any extra necessary support required Established rapport with residential and commercial clients through active communication pipeline for repeat business and through personalized service based on attention to detail Sold, Bid, Planned and completed projects such as patios, walk ways, foundations, drainage systems and sports courts, along side on staff engineer

Complete daily prep sheets, order, and run the kitchen when the chef was not around.