Thomas Lisbin: Customer Service/ Store Marketing in La Verne, CA

Developed strategic plans for ACCU's website and online presence. In charge of maintaining the website and making sure it was up to date. Lead event photographer and videographer for media, press release, and web content. Updated and maintained contact information in distribution databases. Managed social media content planning, writing, and distribution. Increased social media following and engagement by over 500% within 3 months. Managed all E-blast and email marketing. In charge of analyzing effectiveness of E-blast, web content, and ads; used this information to adjust marketing efforts and segment target groups. Saw a 10% growth in open rates and 5% increase in click through rates while in charge.

Was the first line of service for ACCU members. Answered member questions and needs. Attended to online messages from the online banking channel and distributing them to the correct department. Transferred funds, processed wire transfers, and approved accounts. Member of the ACCU’s sales team; responsible for opening 15 accounts per month. Helped IT department solve customer issues.

Provided members and guests with the best possible service while outfitting them for a lifetime of adventures in the outdoors. Processed all returned items and special orders, operated cash register, and upheld REI 100% satisfaction guarantee. Attended to all questions and concerns while upholding REI’s mission statement.

Signed for all incoming facility/student mail and campus freight. Sorted and delivered over 300 individual packages a day. Addressed and resolved client concerns involving missing packages or damaged goods. Responsible for ensuring all mail was delivered in a timely and professional manner.