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Head Doorman/Guest Services Supervisor

Top Management

• Facilitate the smooth and efficient operation of the front entrance
• Perform responsibilities of helping guests in handling baggage and transport service upon arrival and checkout
• Manage and adjust labor and staff requirements so that all daily activities are executed in an appropriate manner
• Oversee and assist the staff members in providing better customer service and to resolve customer complaints as well as attend to their special requests
• Hire and train all new valet staff
• Respond to queries pertaining to reception counter, parking area and other facilities
• Inform guests about things to do and places to see in the surrounding areas such as shopping, restaurants and entertainment
along with providing directions

• Handled high volumes of guests' arrivals and departures without compromising exceptional service
• Knowledge of guest information in order to provide a bespoke experience
• Register guests into hotel following established procedures, working in conjunction with all departments to ensure 100% guest
satisfaction
• Knowledge of property information to help with any inquiries regarding events, meetings, facilities, room amenities and all
services available at The St. Regis
• Effectively upheld The St. Regis Five Star/Five Diamond service
• Served as a hotel's representative to the public

Guest Services/Valet Parking

• Managed and developed all action-sport retail establishments in South Orange County
• Worked directly with retail outlets to negotiate and determine which products would bring best value to customers
• Marketed all Riviera brand boards at retail outlets
• Provided in-store and on water presentations to new and existing accounts
• Synchronized with all internal departments to develop and execute a comprehensive strategy for customers
• Developed and executed marketing plans between various marketing functions

Sales/Marketing Representative

• Managed all inventory (inbound and outbound) within warehouse
• Planned, managed and maintained all daily work initiatives
• Maintained retail account relations by selling products through cold/warm calls, e-mails, store visits and tradeshows
• Processed daily sales orders
• Managed a staff of 30 on a daily basis

EQUIPMENT/SOFTWARE KNOWLEDGE
• Proficient in Microsoft Word, Excel, PowerPoint, and Lightspeed
• Excellent verbal and written communication skills

Sales/Production Manager

Find out detailed information about Thomas Lloy, Head Doorman/Guest Services Supervisor in Dana Point, CA

Thomas Lloy: Head Doorman/Guest Services Supervisor in Dana Point, CA

Thomas Lloy