Thomas Lloy: Head Doorman/Guest Services Supervisor in Dana Point, CA

• Facilitate the smooth and efficient operation of the front entrance • Perform responsibilities of helping guests in handling baggage and transport service upon arrival and checkout • Manage and adjust labor and staff requirements so that all daily activities are executed in an appropriate manner • Oversee and assist the staff members in providing better customer service and to resolve customer complaints as well as attend to their special requests • Hire and train all new valet staff • Respond to queries pertaining to reception counter, parking area and other facilities • Inform guests about things to do and places to see in the surrounding areas such as shopping, restaurants and entertainment along with providing directions

• Handled high volumes of guests' arrivals and departures without compromising exceptional service • Knowledge of guest information in order to provide a bespoke experience • Register guests into hotel following established procedures, working in conjunction with all departments to ensure 100% guest satisfaction • Knowledge of property information to help with any inquiries regarding events, meetings, facilities, room amenities and all services available at The St. Regis • Effectively upheld The St. Regis Five Star/Five Diamond service • Served as a hotel's representative to the public

• Managed all inventory (inbound and outbound) within warehouse • Planned, managed and maintained all daily work initiatives • Maintained retail account relations by selling products through cold/warm calls, e-mails, store visits and tradeshows • Processed daily sales orders • Managed a staff of 30 on a daily basis EQUIPMENT/SOFTWARE KNOWLEDGE • Proficient in Microsoft Word, Excel, PowerPoint, and Lightspeed • Excellent verbal and written communication skills