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Design leader and creative problem solver who excels at finding out what customers don’t know they want. Thrives on simplifying complexity; delivering compelling solutions that increase customer engagement and loyalty. Particularly effective uncovering core problems, resulting in meaningful innovations for products, experiences and services. Asks the right questions to get the right answers and deliver the right solution.

Referred to as a "Product Architect" who views the customer experience across the end-to-end journey to place user problems within the big picture context. Asks the right questions to get the right answers and deliver the right solution the first time.

Delivered novel products and experience solutions for Providence Health and Services, Verizon, Playtex, Starbucks, Anheuser-Busch, McDonald's, GE, HermanMiller, and Ethicon Endo-Surgery.

> Leads and owns designs for products; advocates and communicates the human element in design to company owners and colleagues. inspires user-centered thinking in colleagues, generating many ideas and then determining the right solution. communicates research finding, personas and customer journey to deliver products that ‘get’ the end user.

> Excels at harnessing complex or vague requirements and translating into simple, easy to understand objectives. Explains priorities and compromises to move project forward and maintain; views problems from multiple perspectives and situates them within the big-picture context.

> Helps balance the objective and subjective factors to lead development of holistic solutions. Applies design thinking to creatively overcome project hurdles. Coordinates with multiple stakeholders to align work, define deliverables, and meet aggressive deadlines and budgets. 

> Trained in changed management and continuous improvement processes to define and bind problems as explicitly as possible. Mentored associates about user-centered design, best practices and processes.

Improving physician and patient experiences over the entire user journey by applying user centered design best practices.  Spearheaded telehealth hardware research and design, set design deliverables and coordinated external resources; key contributor to CX strategy and IA for www.swedishexpresscare.org; lead member on innovation team increasing the effectiveness of internal innovation management. 

Senior Experience Designer

Key member of new design team leading user-centered design to improve customer experiences.  Led initiatives to identify new products and define the omni-channel, end-to-end customer journey. Capitalized on user-centered design to improve customer loyalty strategies and explore potential new markets.  Defined core problems and applied holistic design thinking to develop user scenarios, strategies and value-added solutions for omni-channel products and experiences.

Innovation Consultant, Design Thinking and Customer Experience

Lead designer for next generation enterprise web application for Alliance Bernstein.  Determined design strategy with senior managers for research and design activities.  Spearheaded redesigning the UX and IA through user-centered design, contextual interviews and iterative wireframes. Led research across global offices; coordinated with developers and visual designers. Keynote speaker at Global Innovation Network; demonstrating benefits of holistic design thinking to identify core problems and mitigate development risks.

UX Architect - Freelance Design Consultant

Lead designer for innovative, highly rated products targeting unmet user needs.  Developed strategies and solutions early upstream by capitalizing on user research, contextual and 1:1 interviews, and human factors insights.  Introduced a whole journey strategy to deliver concepts for marketing consideration to expand product portfolio by identifying opportunities uncovered through.  Led all design activities, developed relationship with new technology partners and facilitated meetings.

Senior Product Designer

Delivered innovation strategies and design solutions that improved client profits, increased market visibility, and reduced development costs.  Coordinated project execution with clients, leading design activities including research, iterative conceptualization, strategy development.

Principal and Innovation Consultant

Established first in-house design department as part of turnaround strategy; delivered designs for medical equipment that increased revenue 25% and were first-ever products requested by European distributors.  Developed product roadmap strategy with senior executives; established relationships for field research, prototype evaluation and testing, and design refinement.  Awarded 3 US Patents for new corporate design language.

Lead Product Designer

Find out detailed information about Tim Bukoski,  

Tim Bukoski:

Tim Bukoski

Rochester Institute of Technology

Staaliche Akademie Der Bildenden Kunste Stuttgart

The Wharton School

University of the Arts