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Customer Service Representative

Customer Service & Support

Enthusiastic, English/Spanish bilingual professional seeking an engaging, meaningful environment with a focus on logistics and supply chain management. Experienced in warehouse logistics, inventory management, and customer success. Looking for the opportunity to apply my managerial experience, strong organizational awareness, and detailed oriented mindset. Skier, surfer, paddler, biker, hiker and traveller. Recently lived, worked and travelled through Chile, Argentina and Peru for 6 months in a Toyota RAV4 named Martín.

Logistics expert well-versed in regulations and procedures for US Customs, FDA, APHIS, and OGAs
Manage fifteen enterprise accounts utilizing internal ERPs for shipment tracking 
Prepare US Customs entries under US Customs law for high volume, valued accounts with a track record of high customer satisfaction
Clearly and amicably communicate with clients regarding all aspects of their account
Create delivery orders for local drayage providers mandating an understanding of LAX port ops.
Sterling record of preventing delays and inspection fees in an ever changing regulatory landscape


In my second language, handled essential reception responsibilities including up-selling customers into premium packages and excursions, answering phones, completing reservations, handling payments, concierge duties and guest activity planning in a foreign, remote environment 
Worked as a ranch hand participating in multiple manual labor eco-projects on the property



Eco-hotelier Internship

Originated warehousing role and improved efficiency in supply chain 
Solely responsible for physical inventory control and warehouse organization
Coordinated with 3PLs and logistics carriers to ensure on time deliveries 
Managed all retail/wholesale orders and shipped within a 24 hour time table
Closely worked with production manager to coordinate incoming deliveries of new products
Demonstrated flexibility and calm demeanor within a growing company



Logistics and Warehouse Manager

Handled all administrative tasks at the front desk and spearheaded daily Zendesk work orders  
Managed vendor accounts, invoicing and worked with the facility budget 
Managed a coworking office space with 600 members carrying out essential operational tasks preventing tenant churn while creating a community within the building
Provided excellent customer service in a high volume customer environment



Customer Experience Manager

·       Demonstrated excellent customer service in a high volume restaurant
·       Mastered multitasking and efficiency
·       Responsible for alcoholic beverage service, bus-ing, cashier and seating

Dining Room Host

·       Assisted Latin American community members with computer skills, job seeking, and resume creation
·       Communicated with native speakers solely in both written and spoken Spanish 
·       Maintained an environment that fostered teamwork to meet our goal of finding employment

Computer Lab Assistant

·       Demonstrated thorough troubleshooting in person and on the phone
·       Practiced excellent customer service to patrons during peak season
·       Handled check ins, appointments, as well as rentals for all beach activity equipment
·       Responsible for opening and closing the club in addition to daily maintenance

Receptionist

Find out detailed information about Timo Ingram, Customer Service Representative in Redondo Beach, CA

Timo Ingram: Customer Service Representative in Redondo Beach, CA

Timo Ingram

University of Oregon