Timo Ingram: Customer Service Representative in Redondo Beach, CA

Logistics expert well-versed in regulations and procedures for US Customs, FDA, APHIS, and OGAs Manage fifteen enterprise accounts utilizing internal ERPs for shipment tracking Prepare US Customs entries under US Customs law for high volume, valued accounts with a track record of high customer satisfaction Clearly and amicably communicate with clients regarding all aspects of their account Create delivery orders for local drayage providers mandating an understanding of LAX port ops. Sterling record of preventing delays and inspection fees in an ever changing regulatory landscape

In my second language, handled essential reception responsibilities including up-selling customers into premium packages and excursions, answering phones, completing reservations, handling payments, concierge duties and guest activity planning in a foreign, remote environment Worked as a ranch hand participating in multiple manual labor eco-projects on the property

Originated warehousing role and improved efficiency in supply chain Solely responsible for physical inventory control and warehouse organization Coordinated with 3PLs and logistics carriers to ensure on time deliveries Managed all retail/wholesale orders and shipped within a 24 hour time table Closely worked with production manager to coordinate incoming deliveries of new products Demonstrated flexibility and calm demeanor within a growing company

Handled all administrative tasks at the front desk and spearheaded daily Zendesk work orders Managed vendor accounts, invoicing and worked with the facility budget Managed a coworking office space with 600 members carrying out essential operational tasks preventing tenant churn while creating a community within the building Provided excellent customer service in a high volume customer environment

· Demonstrated excellent customer service in a high volume restaurant · Mastered multitasking and efficiency · Responsible for alcoholic beverage service, bus-ing, cashier and seating

· Assisted Latin American community members with computer skills, job seeking, and resume creation · Communicated with native speakers solely in both written and spoken Spanish · Maintained an environment that fostered teamwork to meet our goal of finding employment

· Demonstrated thorough troubleshooting in person and on the phone · Practiced excellent customer service to patrons during peak season · Handled check ins, appointments, as well as rentals for all beach activity equipment · Responsible for opening and closing the club in addition to daily maintenance