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Managed Services Lead

Top Management

SUMMARY
I have over 15 years of experience as an IT Manager, Solutions Architect, Project Manager, and Senior Technical Consultant.  I understand the ‘secret ingredient’ for building and managing successful teams, working with partners, and deploying new technology. Author of upcoming book “Technical Interviewing for Smart People”

•	Develop requirements, budgets, and timeline for IT related projects
•	Review and Manage Vendor Estimates, Proposals, and Contracts
•	Manage team of consultants, analysts, and Ensure Project Completion within budget and on time.
•	Develop Work Breakdown Structures Assist with the implementation and maintenance of Information Security Provide Risk Management Assessments Develop workflows for ITIL based activities including Service Desk, Incident Management, Problem Management, and Change Management
•	Assess New Opportunities Management through simplicity. Leverage technical knowledge and business requirements to design and implement secure, stabile and easy to manage solutions.
•	Document and implement IT related workflows
•	Manage infrastructure and systems life cycle management
•	Present solutions to Executives, Managers, Technical Teams, and Vendors
•	Excellent leadership, organizational, analytical, communication, and time management skills.
•	Implement and maintain compliance for audit requirements
•	Guarantee the smooth running of all IT systems.


Manage and assist day to day IT operations for such clients as United Way of Calgary, Ironline Compression, Three Point Energy, Western Electrical, and Compass Compression
Rebuilt all Operational Support Material used by the Service Delivery Team
Helping to incorporate ITIL based practices (Service Delivery, Incident Mgmt, Problem Mgmt)
Overseeing the migration of Ironline’s primary infrastructure to Cloud Infrastructure
Working with United Way to create and implement a Disaster Recovery Solution
Senior escalation point for IS team.

Manage and maintain upwards of 130 servers located in 8 locations
Design and Implement Active Directory Domain Migration 
Maintained Office365 Hybrid Environment for Exchange.
Senior escalation point for IS team.

Senior Systems Administrator

Manage Infrastructure and Toolsets for Shared Services
	Achieve 90% of roadmap based on 45 major projects for 2012
	Optimized both Nimsoft and N-able Monitoring Toolsets
	Automated NOC tasks that saved over 1500 hours during calendar year
	Innovated new systems that achieved 500% performance improvement while costing 1/5 of the standard price point.
	Designed, managed, and implemented $1M Desktop Obsolesce Project for WestJet 
	Helped implement new Governance model to improve Service Delivery and create metrics to define our Service levels
	Designed ITIL based solutions to improve efficiencies around Incident, Problem, and Change Management.
	Created KPI’s to define IT service success criteria for clients to help them demonstrate IT performance to the business
	Responsible for a managing a team of 30 consultants working at 15 different sites
	Helped implement new Governance model to improve Service Delivery and create metrics to define our Service levels

Shared Services Lead

Find out detailed information about Timothy Dorcas, Managed Services Lead in Dana Point, CA

Timothy Dorcas: Managed Services Lead in Dana Point, CA

Timothy Dorcas

Brown University