E-content sales Specialist

Specialist & Consultant

• Conducting web based interactive product demonstrations for customers.
• Providing a high level of customer service to assigned clients.
• Communicating with high profile clients.
• Giving clients support during all stages of a sale.
• Keeping accurate records of all sales and prospecting activities.
• Advising customers when they are making purchase decisions.
• Resolving customer complaints and disputes.
• Providing customers with technical product information.
• Writing up email proposals and Responding to pricing enquiries.
• Growing existing business relationships and acquire new ones. Conducting daily B2B cold-calls.

• Track and report sales and conversion rates on a consistent basis utilizing CRM tools.
• Coaching and helping the Business Development Executives with Sales Pitch, Sales Strategy, Lead Generation, and Cold Calling.
• Helping the BDE's in Researching accounts, identifying key players.

• Communicate with the customer to manage contract requirements between the customer and the UK team.

Sales Specialist

• Resolving complex situations by applying demonstrated knowledge and skills generally acquired through job experience.
• Taking escalated calls from providers/callers.
• Determining the requirements by working with customers.
• Solving problems in single point of contact and following up on the issue until issue is resolved to the customer satisfaction.

Customer Care Resolution Expert

• Acquire knowledge on HSBC products and procedures.
• Efficiently handle inbound and outbound calls to resolve overseas customer queries.
• Maintain highest standards of audit and compliance requirements.
• To acquire detailed understanding of the process design and to be able to exceed SLA standards.
• Ensuring that billing, filing and paperwork processes are complete, accurate and on time.
• Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customer in line with target service levels expectations set.

Customer Care Executive

Find out detailed information about Tiruvanagiri Sashikanth, E-content sales Specialist in Hyderabad

Tiruvanagiri Sashikanth: E-content sales Specialist in Hyderabad

Tiruvanagiri Sashikanth

Karnataka Open university