Tiruvanagiri Sashikanth: E-content sales Specialist in Hyderabad

• Conducting web based interactive product demonstrations for customers. • Providing a high level of customer service to assigned clients. • Communicating with high profile clients. • Giving clients support during all stages of a sale. • Keeping accurate records of all sales and prospecting activities. • Advising customers when they are making purchase decisions. • Resolving customer complaints and disputes. • Providing customers with technical product information. • Writing up email proposals and Responding to pricing enquiries. • Growing existing business relationships and acquire new ones. Conducting daily B2B cold-calls.

• Track and report sales and conversion rates on a consistent basis utilizing CRM tools. • Coaching and helping the Business Development Executives with Sales Pitch, Sales Strategy, Lead Generation, and Cold Calling. • Helping the BDE's in Researching accounts, identifying key players. • Communicate with the customer to manage contract requirements between the customer and the UK team.

• Resolving complex situations by applying demonstrated knowledge and skills generally acquired through job experience. • Taking escalated calls from providers/callers. • Determining the requirements by working with customers. • Solving problems in single point of contact and following up on the issue until issue is resolved to the customer satisfaction.

• Acquire knowledge on HSBC products and procedures. • Efficiently handle inbound and outbound calls to resolve overseas customer queries. • Maintain highest standards of audit and compliance requirements. • To acquire detailed understanding of the process design and to be able to exceed SLA standards. • Ensuring that billing, filing and paperwork processes are complete, accurate and on time. • Manage daily in-bound customer calls and emails to support pre-sales and post-sales service to customer in line with target service levels expectations set.