Fashion

Customer Service Manager

Customer Service & Support

A customer focused, proactive, professional individual whose strengths include: 

Knowledge of retail industry including target customer analysis
Adequate merchandise presentation and communication skills
Ability to effectively manage and coach employees individually and in a group setting
Effective time management skills and creative problem solving skills
Ability to recruit, hire, and train new staff and execute 90 day performance reviews
Maintain broad knowledge of all company products, services, and promotions
Collaborate with marketing team to provide merchandise to celebrities 
Proficient in Microsoft Office (Word, Excel, Powerpoint) and Intuit Quickbooks

Customer Service Manager
Provide support to CEO, E-Commerce Manager, and Warehouse Manager
Market product through social media accounts (i.e. Instagram, Twitter, etc)
Identify and implement new process plan to improve customer support service
Work closely with Warehouse/ Production manager to manage inventory levels
Enter production invoices for current and new garment pieces 
Resolve customers’ service or billing complains by performing activities such as exchanging merchandise, refunding money, and adjusting charges
Recommend improvement in products, packaging, shipping, service, or billing methods and procedures in order to prevent future customer service issues

Find out detailed information about Titha Mejia, Customer Service Manager in pasadena, CA

Titha Mejia: Customer Service Manager in pasadena, CA

Titha Mejia