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Team-builder, problem-solver and customer service expert with 11 years of logistics & distribution experience looking for a challenging and meaningful role within an exceptional organization. 

•	Managed a two-site 3PL operation with 30 associates serving 12 diverse clients distributing medical supplies, coconut water, apparel, floor tile, solar panels, general household goods, furniture, kitchen sinks, sand and spas.
•	Successfully transitioned a 3000-sku medical supply pick & pack operation from one fully staffed by our client to one staffed 75% by List Logistics associates handling all stocking, order pulling, packing & shipping and some receiving and inventory functions – over a period of 3 months. Overall productivity increases from the start of the project are approaching 50% six months in, both in terms of orders and line items.
•	Reorganized the workspace for our kitchen sink client to provide more LTL processing space, additional rack storage for smaller sink accessories and a packing area for combination (sink, faucet and accessories shipping together) shipments, with the result that the team is now able to handle 3 times the volume with only a minimal increase in w

Operations Manager

•	Oversaw E-Commerce Small Parcel Shipping, Furniture (Freight) Shipping, International Retail Shipping, Domestic Retail Pick & Pack, and Retail Customer Service Teams.
•	Led the startup of a Retail Pick & Pack operation, growing it from handling 50 skus at inception to working with 1500 skus 10 months later.
•	Created and developed a Retail Customer Service Team in response to increased regionalization in WSI’s retail channel. Emphasis was on building and maintaining mutually beneficial relationships with both corporate inventory and store management groups through separate focus on processing of retail orders and escalations.
•	Initiated an International Retail Shipping Team starting with stores in Australia and then adding the Philippines, Middle East and Mexico. Developed independent processes for each based on both customs and overseas partnership variables.
•	Mentored multiple DC Leads, both direct and indirect reports, and helped onboard three new Operations Managers.

•	Defined the Customer Service Lead role by becoming a coordinator working across the transportation, shipping and picking teams to develop and monitor daily outbound shipping plans for the entire facility.
•	Led an effort to reconfigure the outbound dock to optimize overall operational productivity.
•	Implemented a cross-training schedule for the customer service staff to provide for increased flexibility and better coverage.
•	Standardized productivity reporting for both Returns and Receiving teams.
•	Introduced new processes for tracking irregular (samples, supplies, etc.) inbound deliveries for the Receiving department.
•	Assisted in the design of a returns tracking database that allowed the DC team to analyze and categorize returns based on item, rate and value of and reason for the return, etc.
•	Directed a repair operation that saved approximately $1 million annually by fixing minor damages & defects that could then be delivered as new to local customers.


DC Lead

Find out detailed information about Tom Sweda,  in Alta Loma, CA

Tom Sweda: in Alta Loma, CA

Tom Sweda