Lifestyle

Music

Outdoor

Snow

Surf

Yoga

Area Marketing Manager

Marketing & Sales

• Assist with social media and website updates
• Attend all marketing and PR meetings and Revenue Calls 
• Review month end closing process of marketing budget and expenses
• Work closely with the Area Marketing Manager and The Director of Marketing & Strategy to create and execute marketing projects

Marketing Intern

• Work in conjunction with the DOM and GM’s, to assist hotels through the annual operating budget and marketing plan.
• Manage all Social channels and provide analytics on responsiveness of Social campaigns and programming in an ongoing effort to boost traffic, increase revenue and attain overall social goals.  
• Manage and liaise with hotel public relations firm by communicating upcoming promotions and events and attending multiple hotel, spa, and or restaurant meetings.  
• Complete quarterly re-cap document of actions and results for the individual hotels pertaining to marketing and social media actions.

• Checked in and greeted VIP clientele, members and guests enthusiastically with a smile to create a friendly ambiance  
• Received and fulfilled special guest and member’s arrangement requests, inquiries and concerns
• Coordinated with other staff to ensure the availability of best service for the guests.
• Provided the highest quality of service to the customers and hotel guests by making arrangements and special requests prior to their visit
• Assisted with events and private parties including Ferrari, Il Pellicano, Giada De Laurentiis, Chobani, Louis Vuttion

Hostess/Front Desk

• Coordinated onboard wedding ceremonies—include, but is not limited to ceremony set up, music and audio, schedule and organization of processional and recessional
• Resolved guest service issues by utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention
• Liaised with Sales, Food & Beverage and Marine Operation departments to coordinate cruise event details

Event Coordinator Intern

• Assist with set-up of tables, linens, chairs, etc, for full service of banquet events
• Provide excellent food and beverage service for banquet events
• Maintain knowledge of policies and procedures
• Maintain back of the house, front of the house and side work duties for the overall
  productivity of banquet events
• Maintain clear and open communication between all staff members for overall event
   success
• Follow Health and Safety practices at all times

Banquet Server

• Interacted with customers and VIP clients in a pleasant and professional manner
• Provided accurate inventory counts while maintaing safe working conditions and sanitary work area
• Guided guests’ through menus while demonstrating thorough knowledge of the food, beverages and ingredients
• Took accurate orders and partnered with team members to serve food and beverages that exceeded guests’ expectations

Food and Beverage

• Greeted each member and guest promptly
• Answered phone and used proper check-in procedures
• Cleaned and maintained the front desk area 
• Responded immediately to member requests, inquiries and concerns

Front Desk Associate

Find out detailed information about Tony Marra, Area Marketing Manager in Miami Beach, FL

Tony Marra: Area Marketing Manager in Miami Beach, FL

Tony Marra