Tony Marra: Area Marketing Manager in Miami Beach, FL

• Assist with social media and website updates • Attend all marketing and PR meetings and Revenue Calls • Review month end closing process of marketing budget and expenses • Work closely with the Area Marketing Manager and The Director of Marketing & Strategy to create and execute marketing projects

• Work in conjunction with the DOM and GM’s, to assist hotels through the annual operating budget and marketing plan. • Manage all Social channels and provide analytics on responsiveness of Social campaigns and programming in an ongoing effort to boost traffic, increase revenue and attain overall social goals. • Manage and liaise with hotel public relations firm by communicating upcoming promotions and events and attending multiple hotel, spa, and or restaurant meetings. • Complete quarterly re-cap document of actions and results for the individual hotels pertaining to marketing and social media actions.

• Checked in and greeted VIP clientele, members and guests enthusiastically with a smile to create a friendly ambiance • Received and fulfilled special guest and member’s arrangement requests, inquiries and concerns • Coordinated with other staff to ensure the availability of best service for the guests. • Provided the highest quality of service to the customers and hotel guests by making arrangements and special requests prior to their visit • Assisted with events and private parties including Ferrari, Il Pellicano, Giada De Laurentiis, Chobani, Louis Vuttion

• Coordinated onboard wedding ceremonies—include, but is not limited to ceremony set up, music and audio, schedule and organization of processional and recessional • Resolved guest service issues by utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention • Liaised with Sales, Food & Beverage and Marine Operation departments to coordinate cruise event details

• Assist with set-up of tables, linens, chairs, etc, for full service of banquet events • Provide excellent food and beverage service for banquet events • Maintain knowledge of policies and procedures • Maintain back of the house, front of the house and side work duties for the overall productivity of banquet events • Maintain clear and open communication between all staff members for overall event success • Follow Health and Safety practices at all times

• Interacted with customers and VIP clients in a pleasant and professional manner • Provided accurate inventory counts while maintaing safe working conditions and sanitary work area • Guided guests’ through menus while demonstrating thorough knowledge of the food, beverages and ingredients • Took accurate orders and partnered with team members to serve food and beverages that exceeded guests’ expectations

• Greeted each member and guest promptly • Answered phone and used proper check-in procedures • Cleaned and maintained the front desk area • Responded immediately to member requests, inquiries and concerns