Fashion industry

Footwear development

Operations manager

Logistics, Shipping & Operations

International Development and Operations Manager with extensive experience of footwear development and production. Experience working with cross-functional teams in the US, UK, Japan, and China to manage the process from product development to manufacturing. Recognized for exceeding industry averages in development, manufacturing, on-time delivery, quality, productivity, and cost savings.

Championed business development across four factories operating in China and Vietnam with 11,000 associates and 12 direct reports resulting in 500% growth from 2million to 10million pairs. Continuous focus on talent development and resource optimization to support growth without excessive investment. Guided the execution of deliverables and optimized production processes through skillful leadership and management. Hit or beat yearly KPI in the key areas of CSR, quality, delivery, development, and cost.
•	Reduced customer returns to 500 per million pair from previous 2000 per million, exceeding the industry cost of quality average by leading the production team with a focus on quality control. 
•	Grew the New Balance brand into the top three leading brands by collaborating with development, commercial and QA teams and managing suppliers, with high volume/value fabricated component contracts in both foreign and domestic markets. 
•	Maximize material supply chain by guiding and negotiating 20+ major vendors of fabric, synthetic leather, rubber, sole, mold tooling and genuine leather in terms of cost, capacity, lead time and innovation to support NB’s growth strategies 
•	In charge of quality inspection process, packing, shipping and customer complaint
•	Initiate cross functional activities for opportunities of reducing overall lead time, commodity cost reduction and speed replenishment program every season.
•	Manage factory/vendor production scheduling to ensure on time delivery.


Spearheaded the development process and led all stakeholder activities, including factory, brand design, mold/tooling, pattern and process engineering, vendor management, and costing to produce high-quality footwear prototype delivered on time. Responsible for providing technical solutions to all issues related to development products and processes. Managed a team of 500 associates and three direct reports. 
•	In-depth knowledge on whole product life circle process, from initial design to extremes and production. 
•	Achieved $500,000 in annual cost savings through continuous improvement projects related to consolidation of commonly used commodities and technical innovations.
•	100% on-time technical development packages to factories, 100% accurate and timely spec building.
•	On-top of everyday’s communications between design, developer, marketing and manufactures, ensure all messages are delivered and double checked without delay, focus on detail and result oriented.
•	Manage development center and ensure on-time sample delivery.
•	Successfully introduced and executed new categories to satisfy customer’s demand.
•	Set up product quality standard, key points and lab test items.
•	Always curious on industry evolvement and apply cutting edge technology to new development.


Product Development Manager

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Tony Xiong: Operations manager in , CA

Tony Xiong