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Associate Sales Director

Top Management

•      Seasoned manager with over 10 years of expertise in operations, team development, customer service and sales, leading some of the nation’s multi-million dollar retailers including Baci Lingerie, The Children’s Place, and Banana Republic.
•      Trusted team member and leader, consistently singled out by peers and by management as top performer and selected to tackle the toughest internal and external issues.
•      Enthusiastic, dedicated and organized, with strong attention to detail.
•      Excellent interpersonal and communication skills, able to build relationships with individuals from diverse backgrounds and organizational levels. Fluent in English, Thai and French.


•	Assisting Sales and Marketing Director in managing $5 million intimate apparel company.
•	Planned and executed more than 10 major International  and US Lingerie Trade Shows. 
•	Increased and Maintained relationships with all 20 key international wholesale customers in North America, Australia, Europe and Asia by providing sales, marketing and logistics support.
•	Analyzed  monthly sales report and working closely with buyer in buying decisions. Successfully managed  inventory in Hong Kong Facility resulting  in 95% fill rate in all orders.
•	 After 6 months with company, received promotion to work in International Sales Department and handling all logistics of all international wholesale key accounts.  


•	Directed all operations of 18- employee store with $1.5 million in annual sales. Ensured store met  all company standards in areas of: customer satisfaction, sales goal achievement, cash / inventory management, general store operations, loss prevention, visual presentation floor sets, merchandise handling, store maintenance, human resources management, development, and training.
•	 Created Sales Goals and Incentives which resulted in increased sales and overall profits.  Achieved in increase in overall floor sales in 2010 by 4%.
•	Reduced shrinkage by 3.95% to 2.97%
•	 Awarded Best Practice in Great Looking Store and Friendly Staff in 2011 for LA North District.
•	Implemented “Employee Come First  policy”  resulting in 35% reduction in staff turnover. 


Store Manager

•	Promoted to Store Manager within 2 years of hire. Managed a retail boutique of J Jill in Simi Valley with $1 million in annual sales .
•	 Developed Expertise in budget management, forecasting, project planning and floorset execution, and program direction.
•	Utilized customer service and public relations skills to develop successful business and community relations.
•	 Monitored and mentored sales associates and team leaders, providing all employees with necessary training and development to achieve personal and organizational goals.
Acting Store Manager at Thousand Oaks, Chino Hills, CA and Pasadena, CA 2008
•	Responsible for sales and operations for three months at Thousand Oaks location while Store Manager was on disability leave. Increased in sales in the Month of April 2008 by 18%.
•	 Oversaw the opening of Chino Hills location. Hired and trained assistant managers and sales staffs. 
•	 Supervised as Acting Store Manager at Pasadena location while store manager was on maternity 

•	Responsible for the operation of  55 employee store with $5 million in annual sales.
•	 Increased in sales 7 % in 2005.
•	 As a member of management team, had primary responsibility of ensuring effective and efficient store operation on the areas of customer engagement including the sales floor, fitting room, and cash wraps. 


Customer Experience Manager

Find out detailed information about Tori Dejkong, Associate Sales Director in Sherman Oaks, CA

Tori Dejkong: Associate Sales Director in Sherman Oaks, CA

Tori Dejkong