Bike

Lifestyle

Moto & Powersports

Outdoor

Health & Fitness

Camping

Traveling

Food

Dogs

• Managed all West Coast transportation logistics, event schedule, and budget
• Maintained all aspects of Factory Support Sprinter (repairs, parts inventory, insurance, etc.)
• Developed a standardized curriculum for dealer Regional Clinics to include hands-on training, sales tools, and B2B website education
• Worked with professional racers and teams at the elite level to service and tune products
• Created detailed race reports on product issues and feedback from racers and teams. Used reports to work with engineers to improve product and support for the future.
• Supported OEM companies with product testing/tuning, launch events, and education on proprietary suspension technology.
• Organized and lead demo events to provide product education to consumers and support OEM field representatives.

Outside Technical Representative - West Coast Territory

•	Maintained strong technical knowledge of past and current products.
•	Worked directly with consumers and dealers inside a specific territory to assess needs, supply product options, and guide into a buying decision.
•	Collaborated with other members of the sales team to problem solve and meet daily goals.


Inside Sales Representative

•	Communicated with customers via phone/email to troubleshoot mechanical product issues.
•	Referenced technical drawings and engineering documents to solve product issues.
•	Wrote Return Authorizations and call tags to send/receive product.
•	Communicated with Technician and Shipping teams to coordinate services.


Technical Service Writer

• Completed various customer service tasks daily
• Assembled bonfires for large groups and company events
• Transported guests via golf cart or passenger van on and off site

Guest Services Associate

Find out detailed information about Troy Smith,  in Austin, TX

Troy Smith: in Austin, TX

Troy Smith

Cabrillo College