Troy Smith: in Austin, TX

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Troy Smith

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Austin | United States
Skills

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Interests
Camping
Traveling
Food
Dogs
Industries
Bike
Lifestyle
Moto & Powersports
Outdoor
Health & Fitness
Work experience
Image FOX Factory Inc.

FOX Factory Inc.

Outside Technical Representative - West Coast Territory | 10/2016 - 12/2019

• Managed all West Coast transportation logistics, event schedule, and budget • Maintained all aspects of Factory Support Sprinter (repairs, parts inventory, insurance, etc.) • Developed a standardized curriculum for dealer Regional Clinics to include hands-on training, sales tools, and B2B website education • Worked with professional racers and teams at the elite level to service and tune products • Created detailed race reports on product issues and feedback from racers and teams. Used reports to work with engineers to improve product and support for the future. • Supported OEM companies with product testing/tuning, launch events, and education on proprietary suspension technology. • Organized and lead demo events to provide product education to consumers and support OEM field representatives.
Image FOX Factory Inc.

FOX Factory Inc.

Inside Sales Representative | 03/2016 - 10/2016

• Maintained strong technical knowledge of past and current products. • Worked directly with consumers and dealers inside a specific territory to assess needs, supply product options, and guide into a buying decision. • Collaborated with other members of the sales team to problem solve and meet daily goals.
Image FOX Factory Inc.

FOX Factory Inc.

Technical Service Writer | 02/2015 - 03/2016

• Communicated with customers via phone/email to troubleshoot mechanical product issues. • Referenced technical drawings and engineering documents to solve product issues. • Wrote Return Authorizations and call tags to send/receive product. • Communicated with Technician and Shipping teams to coordinate services.
Image Seascape Beach Resort

Seascape Beach Resort

Guest Services Associate | 06/2010 - 02/2015

• Completed various customer service tasks daily • Assembled bonfires for large groups and company events • Transported guests via golf cart or passenger van on and off site
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