Troy Smith: in Austin, TX

• Managed all West Coast transportation logistics, event schedule, and budget • Maintained all aspects of Factory Support Sprinter (repairs, parts inventory, insurance, etc.) • Developed a standardized curriculum for dealer Regional Clinics to include hands-on training, sales tools, and B2B website education • Worked with professional racers and teams at the elite level to service and tune products • Created detailed race reports on product issues and feedback from racers and teams. Used reports to work with engineers to improve product and support for the future. • Supported OEM companies with product testing/tuning, launch events, and education on proprietary suspension technology. • Organized and lead demo events to provide product education to consumers and support OEM field representatives.

• Maintained strong technical knowledge of past and current products. • Worked directly with consumers and dealers inside a specific territory to assess needs, supply product options, and guide into a buying decision. • Collaborated with other members of the sales team to problem solve and meet daily goals.

• Communicated with customers via phone/email to troubleshoot mechanical product issues. • Referenced technical drawings and engineering documents to solve product issues. • Wrote Return Authorizations and call tags to send/receive product. • Communicated with Technician and Shipping teams to coordinate services.