TYLER ENNIS: Customer Service Representative in REDLANDS , CA
TYLER ENNIS
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Customer Service Representative
REDLANDS | United States
Skills
No information
Interests
Climbing
Surfing
Bodysurfing
Slackline.
Anything else that gets me outdoors.
Work experience
FIVE TEN - Adidas
Customer Service Representative | 01/2016 - Current
Deal directly with U.S. and Canadian customers with any issues and orders they may have
B2B and Direct to consumer eComm inquiries
Set up warranty claims, dealer buybacks, exchanges, and refunds
Processing credit and debit notes
Discuss terms and billing processes
Communicate directly with the director of sales and sales reps to insure special pricing and terms are up to par
Detailed product knowledge for any inquiries
Deal with order entries, allocating stock, and invoicing
Maintained financial accounts by processing customer adjustments. Recommended potential products or services to management by collecting customer information and analyzing customer needs
Making positive interactions via phone and email
Avid in Help Scout, Outlook, Accpac, Word, Excel, and other POS systems
Moss Bros Auto Group
Outside Sales Representative | 01/2001 - 03/2016
Outside sales rep for the OEM and after market auto parts for all the major automobile brands
Responsible for over 40 personal accounts in the Body Shop and Automotive industry
Implementing sales strategies and formulating solutions to exceed territory sales goals
Always thinking of on the fly solutions to the customers issues and concerns
Call in orders directly to HQ if the customer was busy to insure great relations
Often deliver product directly if the customer could not wait for a delivery
OLLEY
Sales and Marketing Specialist | 01/2010 - 07/2013
Providing brand support at area trade shows, store level customer events, and industry related events
Supervising brand presence in national and regional industry trade shows
Utilizing sales history and market trends in product development with design team
Sponsoring and supporting our athletes in skate, surf, snow, and bike
Arranged meetings with the owner/creator of VANS, Steve Van Doren. Managed to get the company on the entire Vans Warped Tour for 2012 creating an explosion of profit and brand awareness
Organize facilities and manage all event’s details such as decor, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Supply client with equipment, gear, and accessories
Arcadia Rock Climbing
Instructor and Customer Service | 01/2009 - 01/2012
Work the front desk greeting customers, answering phone calls, and insuring members and no members were well taken care of
Teach solo and group rock climbing lessons from basic climbing safety to advanced climbing techniques
Sale services, products, and memberships
Schedule/run birthday and team builder parties
Open and close the gym and insuring the facility is clean and safe
Incycle Bike Shope
Bike Mechanic and Sales | 01/2008 - 12/2011
Bike mechanic
Bicycle and accessory sales
Extensive customer service and attention to detail
Building bikes and stocking the sales floor