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Talented IT Helpdesk Support specialist who has excellent customer service skills, and able to resolve IT related issues accurately and efficiently.

•	Provided 2nd tier Desktop Support (Win7, 8) for 500 users; 50% remote, 50% in person.
•	Logged and resolved tickets on the global ticket tracking system (Service Desk).
•	Managed Microsoft SCCM for software deployment.
•	Managed Active Directory for password unlock/reset.
•	Prepared various reports requested by the management team in excel. 
•	Performed routine tape backup tasks in the server room and by VERITAS NetBackup.
•	Managed the licenses for software installed for audit purposes.
•	Managed IT inventories; worked with vendors for equipment maintenances.
•	Configure email/WIFI for iOS and Android devices.
•	Setup VPN for out-of-office access to the company’s network.
•	Assisted network router/switch related troubleshooting; jump cables.
•	Assisted Avaya VOIP phone system install and setup.


IT Specialist

•	Provided 1st tier Helpdesk Support (WinXP) for 2000 users; 90% remote, 10% in person.
•	Log and resolve tickets on the global ticket tracking system (Service Desk Manager).
•	Managed Active Directory for password unlock/reset.
•	Prepared company-wide email communications to the end-users for system issues, to minimize the impact of system down time.
•	Communicated with global teams by phone or email regarding system issues.


Helpdesk Support

Find out detailed information about Tzu En Hu,  in Irvine, CA

Tzu En Hu: in Irvine, CA

Tzu En Hu

California State University, Fullerton

Crescent City Schools