? Total Experience 18+  years
? Team Management Experience 10+ years
? Infra Project Management Experience 7+ years
? Technical Delivery & Operation Management -10 +
? Delivery Management 7+ years
KEY PROFICIENCY FORTE
Project and Delivery Management: Working closely with clients and sales team to understand the client requirements, formulating a robust project plan considering all the practical challenges, concerns and expectations of the client, effectively collaborating with vendors and contractors to execute the project smoothly, ensuring project completion on schedule, within budget as per the client's expectations.
Project Management: Clear understanding & following project management standards.
Strategic Business Planning: Establishing corporate strategies for achievement of top line & bottom-line targets. Handling business planning, operations & analysis for assessment of revenue potential in business.
Customer Support: Mapping client's requirements, issues and concerns, & providing best solutions to suit their environment backed up by prompt and effective support.
Key Strengths in SD: Overall Responsibility of Delivery Excellence. Quality Assurance, Quality checking in service delivery. Metrics focused to drive operational excellence. Ability to strategize client service, delivery for service opportunity. Training schedules for skill development and plan do check act Principles of service improvements. Improved mean time to respond/restore by 25% by means of efficient planning of man power deployment.
Domain Expertise: Network Data & Voice,Video Conference domain, IP based Video/Audio communication, ITES, IT Peripherals for Core Services, Audio/Video SI Projects, Routing & Switching, WLC,etc.
Team Management: Providing direction, motivation & training to the teams for ensuring optimal support to the client and ensuring high customer satisfaction scores
SUMMARIZED SKILL SET
Area of Expertise:
? Project and Delivery Management
? Stakeholder Management
? Agile Process/Water fall Methodology
? Change Management
? Strategic Business Planning
? Network, Voice & Video Architecture
? People,Process,Plan & Automation
Overall Engagement of TCV of Managed projects:
? Banking and Finance Managed project worth US $30M
? Telecom & Managed Project worth US $10M
? FMCG Industries & Managed Project worth US$ 1.5B
Skill Expertise:
? Adequate understanding and Experiece on Service Deliverables and Managed IT operation services
? Very good knowledge on project management standards, tools and techniques.

? Prepares proposal pack which includes estimation of manhours work involved, and cost required.
? Gathered all pertinent information to create reports for presentation on department objectives to management at monthly measurement meetings
? Deliver completed BOM, FTE and In/Out of Scope work to the Costing/Pricing team (BA).
? Supply the draft Customer Proposal and deliver to CPM/RPM as input into final Proposal.
? Making  sure  SLA/OLA KPI ,MTTR & CSAT are adhered and maintained as expected.
? Ability to prioritize, multi-task and delegate effectively in a large organization.
? Liaison between client and vendors to accomplish on-time to deliver the projects
? Also responsibility for the design, procurement, installation, upgrading, operation, control, maintenance and effective use of IT components and monitors their performance.
? Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to.
? Executes operational tasks to meet schedules and targets based on MTAI as per MTTR.

? Manage E2E Network & IT Security Project and Operation(BAU) Deliverables.
? Transforming all Network & Security Brach & Office projects from Onsite to Offshore
? Working with Business team to deliver the Project as per the Business requirement.
? Vendor Management across major OEM & ISP. And negotiate a Commercial, SLA/OLA for Business Need.
? Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation, People & Infrastructure Availability.
? Ability to plan and implement service delivery processes. In addition, a keen eye for identifying business opportunities, developing business case and translating such plans into solutions to improve service delivery.
? May be solely in charge of delivery service planning but subject to evaluation and approval.

Director - IT Network & Security

Bangalore - Summary (April 2019 - Feb2020)
Customer: Intel Corporation
Designation: Principal Consultant (Group PM) - Network,DC,EUC &Apps

? Heads the command center and managing the supports for E2E infra Apps, DC & Network deliverables
? Leading the transition of Infra services from Intel in house to Infosys within short period of time.
? The point of escalation for client operational needs.
? Develop strategies to increase profit and minimize cost incurred on service delivery
? Maintain accurate MTAI and keeping the MTTR within threshold(s).
? Identify opportunities for improvement and address in efficiencies.
? Effective at communicating with all kinds of individuals - clients, managers, and subordinates.
? Ability to plan and implement service delivery processes. In addition, a keen eye for identifying business opportunities, developing business case and translating such plans into solutions to improve service delivery is also very important
? May be solely in charge of delivery service planning but subject to evaluation and approval
? Assist in hiring and training the members of the service delivery team
? Assess the individual and collective performance of the team members
? Recommend team members for reward, which could be praise, financial, or material incentive or promotion
? Prepare periodic reports and present such reports to the senior management within client & internal.
? Collate data and information on client satisfaction, inquiry, and complaint
? Develop new strategies to maintain or improve on the quality of service delivery
? Carry out research regularly and attend seminars to learn improved service delivery procedures and processes.

Principal Consultant (Group PM) - Network,DC,EUC &Apps

Chennai - Summary (March 2014 - April 2019)
Customer: Global Command Center (Shared Services)
Designation: Tower Head - Network Data & Voice (Lead Consultant)
: Tech Transition & Delivery Assurance


Core responsibilities comprise of ensuring successful End-to-End delivery for the customer with the Remote service delivery model. Other KRAs are Project planning, Resource Planning and Mobilization, managing deliveries and resolving dependencies, Change management, Client Relationship Management and internal interfacing for project requirements, Resource training, optimization & job rotation, Deliver the project within estimated budget and timescales, Gross Margin enhancement by using levers like C.O.D, Grade shift, Bulge Mix, etc.
? Heading shared service (GCC) TSG for Network & Voice global customers and lends a hand when there is a need from Customer/account specific.
? Have handled Network recovery of the critical accounts and executed successfully
? Reviewing a Network portion for all new deal's which is coming to GIS and sharing the observation & recommendation with respective Solution Architect/SME.
? Consulting for new build architecture and providing a roadmap for new technology
? Involving in all MI/P1 Incidents and provide a support as expected.
? Worked for OWL across GCC shared service accounts for all Towers.
? Tech Maturity framework has been Initiated and rolled out across GCC.
? Provide technical guidance for  complex issues with many variables.
? Create and provide both standard and ad-hoc reports for functional requirements/specifications document
? Proactive monitoring & Recommendation - Execution Plan.
? Network Automation & Problem-solving skills
? Planning back-up and recovery systems
? Resource capacity plan.
? Commitment to & creating an environment that focuses on and promotes stakeholder satisfaction.

Tower Head - Network Data & Voice (Lead Consultant)

Chennai - Summary (Aug 2014 - March 2016)
Customer: Scope International Pvt Ltd & Standard Chartered Bank
Designation -Network Program Manager (Lead Consultant)
? Build strong relationship by addressing customer issues and complaints in a timely manner.
? Preparing & participating the monthly SCM and WSR meets.
? Ensure Zero compliance in customer Environment.
? Involve all the escalation calls and address the issue.
? Responsible for Project Delivery - Inclusive of Design, Development, Estimation.
? Hands on experience in delivering mission critical projects to demanding customers
? Responsible for Project Management - Metrics, Monitoring, Tracking and Reporting.
? Monitor and control expense according to allotted budget.
? Ability to articulate the design to the delivery team, guide / mentor team members in execution of the design and troubleshoot wherever necessary.
? Ability to participate in performance evaluation of the developed platform and perform code review to ensure high quality delivery.
? Desire to work across multiple technologies with the passion for learning new tech
? Provide operational support and guidance to staff.
? Assist in interviewing, recruiting and training candidates.
? Ensure team follows standard operating procedures for all operational functions.
? Conduct regular meetings with team to discuss about issues, concerns, updates etc.
? Support Operational risk and audit process for the purpose of preventive maintenance.

Designation -Network Program Manager (Lead Consultant)

Chennai - Summary (Jan 2012 - Aug2014)
Customer: Visy
Project Transition for Network & Voice
Designation - Operation N&V Tower Lead.

? Overseeing IT service management, IT service operations. Service design, IT/Network transition management, forming IT service strategies for continual service improvement.
? Build strong relationship by addressing customer issues and complaints in a timely.
? Assist in employee appraisals, promotions, compensation and termination based on the performance review.
? Monitor and control expense according to allotted budget.
? Assist in interviewing, recruiting and training candidates.
? Manage work assignment and allocation for staff.
? Conduct performance review and provide performance feedback to staff.
? Work in compliance with company policies and procedures.
? Ensure team follows standard operating procedures for all operational functions.
? Conduct regular meetings with team to discuss about issues, concerns, updates etc.
Customer: British Telecom
Client: Migration of Nationwide sites.
Designation: Solution Architect.
? As a Network & Voice Implementer and TDA Support I am responsible for:
? Handling the demand network, security design / configurations, providing expert level suggestion on technology requirements, on-going wireline/wireless network/security infrastructure projects.
? Preparing scope ofwork / request for proposal, network design documents (LLD, HLD), network policy documents, network technology diagrams, maintaining device inventory sheets and management of all level of network documents.
? Allocating and supervising technical jobs to technicians and third party resident engineers.
? Regularly checking the sites scheduled for voice migration for ISDN and BGP working before migration.
? Provide High level design & Low level design according to Project Requirement.
? Prepares proposal pack for GSR's which includes estimation of manhours work involved, and cost required.
? Responsible for study and understanding of business needs, study of data sources/systems and understanding/preparing requirement documents and mapping to architecture
? Ability to understand functional require or Business KPIs definitions and convert it into LDM.

Operation N&V Tower Lead

Voice, Application team for E-NOC.
? Have successfully done the Complete Voice transformation & transition from Poland to India.
? Provide ENOC  India LT Team with accurate and relevant statistics and reports.
? Estimate costs and schedules and other elements associated with construction projects. Develop design ideas and create design presentations.
? Develop budgets and schedules to meet project objectives as well as value engineering principles & Prepare information regarding design, specifications, materials and equipment
? Review architectural documents for potential conflict with all disciplines.
? Suggest and follow-up improvement activities including corrective actions/measures
? Got the onsite IP Based Voice training in Poland, Germany
? Got the onsite training and transition from Poland & Germany Engineers. And in-house training from Sweden L3 Engineers/Aastra Engineers.

Team-leader/Assistant Manager - Back Office

Find out detailed information about Udaya Rajkumar Mariappan,  

Udaya Rajkumar Mariappan:

Udaya Rajkumar Mariappan

Bharathidhasan University