Health & Fitness

Operations Manager

Logistics, Shipping & Operations

My professional experience includes various tasks including management of administrative teams, overseeing accounting, building systems (new client onboarding, payroll, mailing), vendor management, customer support, all aspects of hiring (interviewing, background checks, onboard training), office management, & creating/managing IT. I am a strong leader who increases moral while also optimizing current systems. I also thrive in fast paced environments.

•	Oversee day to day operations.
•	Design and implement new hire onboarding process to be used by all departments to increase tracking and productivity.
•	Work with developer to create automated payroll system, which could reduce payroll completion time by 500%.
•	Manage all marketing tools including various social media (Twitter, Facebook, & LinkedIn).
•	Oversee researching, obtainment, and setup of multiple new office locations.
•	Manage all internal IT support across 5 office locations.
•	Work closely with HR Manager to complete bi-weekly payroll.
•	Build various reports monitored by CEO using Tableau.
•	Work with web developer and editor to complete full redesigning of company web site.
•	Convert all new staff and client onboarding documents to DocuSign format.
•	Design and install video conferencing systems between various office locations.
•	Complete all aspects of interviewing and hiring of 4 accounting and administrative employees.
•	Manage the operations of the cloud based storage system.
•	Construct and oversee deployment of the ‘Client Services’ department, which initially supported over 200 clients.
•	Work with Regional Directors to build more efficient workflows and increase overall clinical productivity.
•	Various projects assigned by Executive Director.
•	Perform all tasks and responsibilities while complying with HIPAA regulations.

•	Worked with senior management to create a stand-alone managed care company that was fully integrated with Athens claim administration business.
•	Developed a formal three-year business plan, which included financial analysis, expected outcomes, growth targets, timeframes, milestones, and URAC accreditation.
•	Identified and implemented Utilization Review, Nurse Case Management and Bill Review systems.
•	Coordinated all technical aspects of the various software platforms used internally or remotely.
•	Managed project tracking, calendars, and all various Team events.
•	Trained and supported internal staff and clients on the various software platforms.
•	Built and maintained all electronic data exchanges between internal and external claim systems, including all clients and outside vendors.
•	Assisted in the development, preparation and submission of Athens’ UR Plan.
•	Created extensive reports to monitor revenue, expenses, and accounts receivable.
•	Constructed all operational workflows, including invoicing and service level processes.
•	Provided assistance in the administration of departmental or other functions, including organization and management of special programs/projects and the development and implementation of administrative procedures.
•	Oversaw management of all confidential medical files.
•	Worked closely with President and CFO to construct various Key Performance Indicators.
•	Reported KPIs and other various metrics on weekly basis to CFO and President.
•	Provided direct customer service to over 15 clients.
•	Created and maintained relationships with various vendors.
•	Resolved escalated inquiries from outside parties.
•	Provided reporting and financials to all clients on a scheduled basis.
•	Collectively worked with marketing department to develop marketing materials.
•	Assigned account management of sensitive accounts by the President.
•	Completed multiple projects as assigned by CFO and President.

Managed Care Technical Supervisor

•	Maintained a safe, operational, and constructive working environment at the corporate office.
•	Managed and evaluated the day-to-day operations of the CID Software program. 
•	Provided administrative staff with all needed tools to ensure completion of daily operations.
•	Created extensive utilization management reports/queries, utilizing CID database.
•	Tracked attendance for all clinical and administrative employees.
•	Provided assistance in the administration of departmental or other functions, including organization and management of special programs/projects and the development and implementation of administrative procedures.
•	Performed Quality Assurance/Quality Control reviews of administrative utilization management procedures and participates in Quality Assurance/Quality Control committee.
•	Organized Administrative meetings.
•	Oversaw management of all confidential medical files.
•	Managed all aspects of subordinate personnel including hiring, training and performance evaluation.
•	Coordinated special events for the Utilization Management team such as staff training and motivational opportunities in conjunction with the training committee.
•	Built and maintained the office internal network.
•	Prepared reports and performs/assists with other general administrative and clerical duties.
•	Performed all responsibilities in a manner that fully complies with CID’s policies and procedures.
•	Directly supervised and assign daily tasks to 30 administrative staff members.
•	Managed various projects assigned by CEO and President.
•	Reported KPIs and other various metrics on weekly basis to CEO and President.
•	Provided direct customer service to over 15 clients.
•	Managed all ordering of office supplies, tools, and other commercial supplies.
•	Constructed, oversaw, and managed mailing system that handled over 1000 pieces of mail/day.
•	Created and maintained relationships with various vendors.

Director of Production (Operations)

Senior UR Specialist

UR Specialist

Find out detailed information about Vaghar Haghiri, Operations Manager in San Francisco, CA

Vaghar Haghiri: Operations Manager in San Francisco, CA

Vaghar Haghiri

San Jose State University