Vaghar Haghiri: Operations Manager in San Francisco, CA

• Oversee day to day operations. • Design and implement new hire onboarding process to be used by all departments to increase tracking and productivity. • Work with developer to create automated payroll system, which could reduce payroll completion time by 500%. • Manage all marketing tools including various social media (Twitter, Facebook, & LinkedIn). • Oversee researching, obtainment, and setup of multiple new office locations. • Manage all internal IT support across 5 office locations. • Work closely with HR Manager to complete bi-weekly payroll. • Build various reports monitored by CEO using Tableau. • Work with web developer and editor to complete full redesigning of company web site. • Convert all new staff and client onboarding documents to DocuSign format. • Design and install video conferencing systems between various office locations. • Complete all aspects of interviewing and hiring of 4 accounting and administrative employees. • Manage the operations of the cloud based storage system. • Construct and oversee deployment of the ‘Client Services’ department, which initially supported over 200 clients. • Work with Regional Directors to build more efficient workflows and increase overall clinical productivity. • Various projects assigned by Executive Director. • Perform all tasks and responsibilities while complying with HIPAA regulations.

• Worked with senior management to create a stand-alone managed care company that was fully integrated with Athens claim administration business. • Developed a formal three-year business plan, which included financial analysis, expected outcomes, growth targets, timeframes, milestones, and URAC accreditation. • Identified and implemented Utilization Review, Nurse Case Management and Bill Review systems. • Coordinated all technical aspects of the various software platforms used internally or remotely. • Managed project tracking, calendars, and all various Team events. • Trained and supported internal staff and clients on the various software platforms. • Built and maintained all electronic data exchanges between internal and external claim systems, including all clients and outside vendors. • Assisted in the development, preparation and submission of Athens’ UR Plan. • Created extensive reports to monitor revenue, expenses, and accounts receivable. • Constructed all operational workflows, including invoicing and service level processes. • Provided assistance in the administration of departmental or other functions, including organization and management of special programs/projects and the development and implementation of administrative procedures. • Oversaw management of all confidential medical files. • Worked closely with President and CFO to construct various Key Performance Indicators. • Reported KPIs and other various metrics on weekly basis to CFO and President. • Provided direct customer service to over 15 clients. • Created and maintained relationships with various vendors. • Resolved escalated inquiries from outside parties. • Provided reporting and financials to all clients on a scheduled basis. • Collectively worked with marketing department to develop marketing materials. • Assigned account management of sensitive accounts by the President. • Completed multiple projects as assigned by CFO and President.

• Maintained a safe, operational, and constructive working environment at the corporate office. • Managed and evaluated the day-to-day operations of the CID Software program. • Provided administrative staff with all needed tools to ensure completion of daily operations. • Created extensive utilization management reports/queries, utilizing CID database. • Tracked attendance for all clinical and administrative employees. • Provided assistance in the administration of departmental or other functions, including organization and management of special programs/projects and the development and implementation of administrative procedures. • Performed Quality Assurance/Quality Control reviews of administrative utilization management procedures and participates in Quality Assurance/Quality Control committee. • Organized Administrative meetings. • Oversaw management of all confidential medical files. • Managed all aspects of subordinate personnel including hiring, training and performance evaluation. • Coordinated special events for the Utilization Management team such as staff training and motivational opportunities in conjunction with the training committee. • Built and maintained the office internal network. • Prepared reports and performs/assists with other general administrative and clerical duties. • Performed all responsibilities in a manner that fully complies with CID’s policies and procedures. • Directly supervised and assign daily tasks to 30 administrative staff members. • Managed various projects assigned by CEO and President. • Reported KPIs and other various metrics on weekly basis to CEO and President. • Provided direct customer service to over 15 clients. • Managed all ordering of office supplies, tools, and other commercial supplies. • Constructed, oversaw, and managed mailing system that handled over 1000 pieces of mail/day. • Created and maintained relationships with various vendors.