Vanessa Feldman: Conflict-Resolution & HR Specialist in San Diego, CA

• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of departmental, divisional/regional services • Counsel and advise staff on personnel and work-related issues including providing guidance and direction to management team and employees on human resource related topics • Collaborate with management and HQ to develop, manage and implement HR policies and process • Facilitate staff development and training processes and procedures • Communicate and ensure compliance and consistency with company practices and policies and compliance with all employment-related laws • Effectively interface with all levels of the organization to coordinate and oversee office management activities

• Assessed the effectiveness of the Center of Excellence Leadership Team and staff by providing the appropriate level of performance feedback • Planned, managed, and implemented all growth initiatives with appropriate corporate business partners (strategy, merchandising, visual, planning and distribution) • Coordinated, facilitated and assisted in all training activities within the facility (i.e. safety compliance, orientation programs, job knowledge, and leadership performances) • Was responsible for all recruiting/hiring and maintaining “top talent” • Developed and implemented employee incentives and reward programs. Handled all employee relations matters, complaints, including conducting investigations and complaint resolution • Provided guidance and support to divisional/regional personnel in all areas of human resource administration including benefits, workers compensation, and reports ensuring administrative tasks were completed by deadlines • Aided and advised department managers to ensure compliance with state and federal employment law and application of Gap policies and practices • Served as the senior management training coordinator for the 10-store SD district; ensured all store managers were certified in the Brand Ambassador Culture

• Oversaw all aspects of hotel division including profitability, guest service, product quality, risk management, maintenance, food and beverage, room operations, sales and marketing, accounting, human resources, and engineering • Was responsible for guidance to all employees to insure consistent adherence to HR policies, procedures, and practices. • Was responsible for pro-active employee relations, communication support, and internal management consultation as they relate to the Human Resource function • Recruited, hired, trained, and motivated qualified senior management to represent and communicate the brand to our staff and clients • Developed a detailed annual operating budget along with management team to ensure the achievement of revenues and profits • Developed a method for weekly forecasting/planning of operating, staffing and cost expenditures in line with forecasted sales and costs • Developed annual sales and marketing plan with Director of Sales and Marketing. • Achieved financial success through improvement of measurable statistics that positively impacted the property performance