Vicki Fernandez: Sales Support Manager at Citizen Watch America in Hawthorne, California

Managed and trained 10+ employees, who are responsible for daily operations of over 20 national EDI accounts, including Macy's, Amazon, and Signet; developed team members to build and maintain strong, long-lasting client relationships with customers and stakeholders.

Customer Relations Specialist with over 5 years of experience. Handled customer complaints and inquiries, built customer relationships, and provided top-notch customer service. Skilled in conflict resolution, effective communication, and problem-solving, with excellent interpersonal skills.

Managed appearance audits of air carriers to certify standards are met using an audit team and assisting audit team members to ensure air carrier compliance with aviation regulations