Director of Operations

Logistics, Shipping & Operations

•	Designed Marketing strategies to promote and project sales based on social media advertising and postings.
•	Created SOP's for the Company's operations programs including on-boarding and training materials, and performance management systems.
o	Served as Product Manager, supervising the launch and growth of At-Home super gels, identifying customer
and logistical pinpoints and problem solving to increase productivity and reduce costs
•	Promoted two location managers and elevated internal staff to structure accountability of each unit location.
•	Executed company layoffs in a fair and subjective manner, pivoting staffing needs to align with new COVID-19
business model.
•	Developed SOP's for the fulfillment center to support efficient order turnaround and quality assurance.
•	Developed a pay by performance structure to create clarity and consistency for performance reviews

•	Managed a 400-member staff across 16 restaurant units with $20M in average sales
•	Spearheaded the GO Elevation Program to coach employees on and prepare new multiunit managers for
management courses.
•	Selected by company leadership to travel and the support leadership development of 5 new managers in the Colorado region for 3 months.
•	Execute and support new store openings regionally ensuring company trainings and standards were being
met and implemented.
•	Uphold diversity and inclusion by participating in monthly "lean-in circle" discussions on devising strategies to diversify teams and support underrepresented groups. Ensure safety by investigating and following-up on hostile
work environment cases.
•	Developed and trained cross regionally on recruiting best practices to identify talent and strengthen area pipeline

Multiunit Manager

Find out detailed information about Victoria Mariscal, Director of Operations 

Victoria Mariscal: Director of Operations

Victoria Mariscal

University of California Irvine