Lifestyle

Outdoor

Skate

Streetwear

Surf

Customer Success Manager

Top Management

I have a particular combination of over 3+ years of both administrative and design experience. I am a highly

motivated person who strives to bring a well rounded set of skills to everything I do. I successfully combined my 

design knowledge with excellent communication skills in order to provide each customer I interact with a complete, 

concise and unique perspective. Overall I am a very positive person who not only enjoys working hard but also 

brings a bubbly & fun attitude.

Be an indispensable bridge of communication between Fortune 500 companies and wireless carriers. Help to modernize 

the way they manage mobility by answering client requests to adjust plans, purchase devices and train them to use our 

mobility management platform. Discover inefficiency’s by monitoring client usage and making appropriate adjustments to 

ensure the customer does not incur additional costs. Be attentive and answer client requests within specified time frame 

per our service agreement. Optimize client invoices by calculating average usage and adapting plan accordingly.

Acting as a well rounded and knowledgeable representative capable of guiding each new client from the initiation of their 

website through the point it is taken live. This process begins with an On-Boarding conversation that walks each client 

step by step through every aspect of their website. Informing them on what content was added or carried over from a 

previous website, educating them on each item and its importance and showing them how to use the client admin in 

order for them to make adjustments themselves. Also, being an available resource to field any calls and asset clients 

with website content adjustments/additions including changing images, editing copy, creating banners and adapting the 

website to reflect a new look and feel.

Onboarding Consultant

Work as a facilitator between the web developers and the customer to help maintain an organized and focused 

approach to creating a dynamic e-commerce website. Initiate proper communication by setting up conversations and 

training sessions between the developer and customer. Overseeing and fulfilling requests from customers including 

billing issues, creative concerns and project deadlines. Provide professional consultation with customers to help 

increase proper user experience as well as improve visual impact. Coordinate with multiple departments in order to 

guarantee a smooth transition from development to taking a website live.

Account Manager / Project Coordinator:

Find out detailed information about Victoria Moran, Customer Success Manager in San Diego, CA

Victoria Moran: Customer Success Manager in San Diego, CA

Victoria Moran

The Art Institute of San Diego