Victoria Valentino: in Manorville, NY

• Explained and sold Home Care Service Packages to assigned leads. Signed clients on with agency at a 70% success rate, surpassing corporate target. • Scheduled client assessments with available RNs, entered appointments into digital database. • Addressed customer service inquiries in a timely and accurate fashion. •Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. • Trained over 30 fellow staff members in the course of a year • Achieved customer satisfaction rating of 98% within four months, exceeding corporate expectations.

• Properly directed inbound calls in phone queues to improve call flow. • Made reasonable procedure exceptions to accommodate unusual customer requests. • Provided accurate and appropriate information in response to customer inquiries. • Developed effective relationships with all call center departments through clear communication. • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. • Provided input to assist in selection and implementation of new phone system.

• Scheduled RN House Calls; Entered appointments into digital database. • Maintained office organization and inventory management • Emailed clients, employees, and vendors as directed • Answered all office phone calls; addressed client concerns. • Assisted clients with insurance claims as requested.