Vikram Raj: Sr. Manager (QA & Release) in Weston, CT

(Performance Analysis) Jan 2021 - Till Date Sr. Manager (QA & Release) Technology: DOTNET, REST API, IDM, Agile/Scrum, JIRA, Confluence, Team, Share Point, Selenium (Cucumber), Data Migration, Load Runner * Provide leadership and oversight for a technology team of QA Analysts and Engineers through the SDLC process, guiding test planning, test execution, scheduling, resourcing and reporting. * Create engineering and operational perfection, establishing metrics and process for assessment and improvements. * Lead the team to perform all levels of test including functional, system/integration, load/performance, and automated regression testing. * Point of contact and liaison with all technology stakeholders to ensure streamlined processes to release new enhancements with high quality and on a timely basis. * Help define and establish QA processes ensure product quality by implementing objective measurements to supervise improvements in defect removal rates. * Develop standardized and documented test plans, test cases, and procedures to improve quality, efficiency, and effectiveness. * Worked with IT Developers and business stakeholder to improve automated testing where possible, worked with developers and other automation engineers to create and maintain automation and performance testing frameworks using Selenium and Load Runner. * Recommend adjustments, corrections or changes that improve and/or simplify the overall processing or accuracy of the products produced documents systems and review steps for redundancies. * Manage and maintain testing environment and all applicable 3rd Party Test tool licenses. * Partner with developers, business analysts and other members of QA team to influence early testability guidelines, ensure proper test coverage and overall system reliability, * Develop a culture (and personally emulate the values) of inter-group teamwork and cooperation * Provide performance management to direct reports including Coaching/training, performance reviews, team building activities, vision, and values. * Engaging with customers and gathering feedback, running RCAs, and leading and developing corrective actions and improvement plans. * Hands on testing as well as managing the team and its daily responsibilities and projects. * Define timetables and project QA plans; analyzes and estimates feasibility, cost, time, and effort to provide QA for highly complex application systems.

Miami, FL Project: Leap Perfection CRM & Salesforce CRM (FHIA), Oct 2019- Dec 2020 SLOWFA, SLWOFC, MTW, Centriq SSO, WHQE QA Director Technology: Salesforce with CPQ, Leap Perfection CRM Postman API, Agile/Scrum, JIRA, Team, Share Point, Selenium (Cucumber), Data Migration * Experience in Salesforce CRM Applications for e-commerce various functionalities like Account, Contact management, Opportunity management with CPQ, Contract & Billing and Goal Management (Sales Rep Goals) for Home Improvement products. * Managing 11 resource from 3 different location * Prepared & Reviewed (approve) test plans to ensure objectives are achievable and realistic and validate that all requirements are covered, and quality standards and guidelines are being met. * Participate in requirement gathering, functional blue printing and technical design sessions, as needed. * Automated Proof of Concept evaluation efforts and identifying and creating plans for automation of eligible work streams. * Identified gaps in test approach, strategy on a plan to fill the gaps, and then execute that plan * Design and maintain automated test scripts covering fundamental front and backend functions in the application * Practice TDD within the application development team, created selenium framework (Cucumber) and successfully implemented automated web-based testing * Worked with IT Developers to improve automated testing where possible, worked with developers and other automation engineers to create and maintain automation frameworks. * Created and managed defects through the product life cycle, Generated test reports and traceability matrices, traceability * Coordinate User Acceptance Testing (UAT) activities. * Worked closely with the other QA teams and software engineering managers on overall project delivery and improvements * Defining and collecting process metrics and leveraging them to design improvements to development and quality processes. * Prepared reports/Dashboard for upper management on status of projects, including baseline and cost variance projections * Ensured projects pipelines are up to date at each capacity planning meeting * Created strategies for risk mitigation and contingency planning on an as-needed basis * Communicated Project Plan on timely manner, Maintain Change Management Plan for and against CR's * Discussed and finalized Project Schedule and Drive daily Triage call with onshore & offshore team to maintain Quality standard and SLA for all CR requests. * Development of Project Estimations, Forecasting, Test Strategy, Test Plans, Test Scenarios, Test Cases, Test Data (Preparation & Creation) and Defects Management. * Created selenium framework (Cucumber) and successfully implemented driver-driven webbased testing * Maintained script for every requirement change and Execute scripts on scheduled & need basis * Identify resource allocations and constraints. * Experience in HP ALM with requirement & test case configuration, mapping, execution, defect triaging and test reporting. * Coordinate User Acceptance Testing (UAT) activities. * Created script on Load Runner for Load, Performance, Stress Testing and provide result and recommendation basis of test result. * Created and maintained Test Metrics for management reporting * Mentor junior level testers in test standards and test tools. * Manage System Test activities conducted by onshore & offshore resources.

Norwalk, CT Project: CMS (HomeServeUSA, TotalHomeWarrnaty, April 2018-Oct 2019 SLOWFA, SLWOFC, MTW, Centriq SSO, WHQE QA Manager (QA & Release) Technology: Sitecore (Content Management System), Salesforce with CPQ, ESB, SOAP UI, Agile/Scrum, JIRA, Confluence, Share Point, JSON Schema validation, XML, Jira Postman, Selenium (Cucumber), Load Runner ana * Developed schedules and establish priorities with the guidance of HomeServe stakeholders. * Coordinated meeting with end users to collect requirements and with development & QA team regarding key enhancements. * Participated in requirement gathering, functional blue printing and technical design sessions, as needed. * Weekly Bridge call with business Analyst, Solution Architect, Product/Dev team and QA to follow up on progress of Major Release with reference to SOW based on Product Road Map. * Daily Bug Triage call with Dev and QA team with Operational and Release prospective * Experience in CMS Applications for e-commerce various functionalities like Account, Contact management, Opportunity management with CPQ, Contract & Billing and Goal Management (Sales Rep Goals) for Digital products. * Review and approve test plans to ensure objectives are achievable and realistic and validate that all requirements are covered, and quality standards and guidelines are being met. * Participate in requirement gathering, functional blue printing and technical design sessions, as needed. * Automated Proof of Concept evaluation efforts and identifying and creating plans for automation of eligible work streams. * Identified gaps in test approach, strategy on a plan to fill the gaps, and then execute that plan * Design and maintain automated test scripts covering fundamental front and backend functions in the application * Practice TDD within the application development team, created selenium framework (Cucumber) and successfully implemented automated web-based testing * Worked with IT Developers to improve automated testing where possible, worked with developers and other automation engineers to create and maintain automation frameworks. * Created and managed defects through the product life cycle, Generated test reports and traceability matrices, traceability * Translate high-level business requirements into test scenarios * Responsible for multiple Browser (Chrome, Firefox, IE, MAS360) Mobile App testing on iPhone XR, Android and iPad devices. * Validated Configure Complex Pricing (Quote), Validated CPQ for Sales Rep & Partner Sales rep with Scalable Process, Validated solutions with preconfigured & customized bundles of complex product catalogs such as Promotion & Model deal scenarios, refine pricing with intelligence, and created branded quotes, validated quoting approvals (Workflow) and sales compliance with product rules (Same Categories cannot be purchased in same transaction (or already/Historically valid purchased product)) * Validated contract amendments, usage pricing, and renewals (Automatic/Manual Renewals), Validated centralized visibility of subscriptions and entitlements, validated cross-sell and up sell with price uplifts at renewal and coterminous add-ons, Validated automatically generated renewal opportunities, Automatically consolidate all billable charges onto one, unified invoice per customer * Validated Payment gateway with Credit Card & ACH, Cheque Payment method * Maintain all testing artifacts & workflows, also Drive lessons learned and retrospective activities * Maintain expert level understanding of test methodologies (agile, Scrum, waterfall, V-model), * Development of Project Estimations, Forecasting, Test Strategy, Test Plans, Test Scenarios, Test Cases, Test Data (Preparation & Creation) and Defects Management. * Support Prod & Non-Prod Serve Patching every month twice, Every fortnight release support for business team. * Coordinate User Acceptance Testing (UAT) & Regression test activities with offshore team. Manage test activities throughout the SDLC and STLC. * Leading team of 12 in performing test reviews, identifying requirements, creating test cases, Walkthrough on new Application, reviewing test plans, results, test summary reports, ensuring system meets the requirements and postproduction validation.

Technology: Salesforce Sales, CPQ, Oracle ERP upgrade, Agile Central, Livelink (Share Point), RESTful API, Postman, SAP BO/BI, Selenium (Cucumber), MS Visio, Load Runner (Performance Testing), HP ALM etc.,

Technology: Dot Net, Azure web service, SAP Hybris, SAP BI/BO, RESTful API, MS Visio, HP ALM, Zoho, Jira, Jenkins, Git, Github, ANT

Technology: Java, PHP, Siebel, Salesforce CRM, Amazon Web service, Hadoop, HDFS, Tableau, SOAP UI, Clarizen, Jira, Confluence, RESTful API, LoadRunner, HP ALM etc.,

Book Keeping, Check safety first, Fourth Hospitality Iris Software, SCIENTIA (ERP), ZAFA WALLET INTERFACE, I-Sho Soft, Campaign Management, London, UK QA Lead Technology: Dot Net, Crystal Report, Test 2006 Release2, Rational Suite, VSS, Jira, SharePoint, VSTS

Technology: Job Portal, IVR, Test Director 7.5, C, C++, Windows XP and 2000 * Requirement Analysis, Estimation, Updating MTP, traceability matrix, Metrics Tracker, Risk Plan, SPMP, Preparation of test cases, Execution of test cases, Reporting Bugs through Bugzilla, SQA Approval Note