Agent - Customs brokerage

Logistics, Shipping & Operations

5years experience in customs brokerage & more than 3years experience in customer service
Hands on experience in temperature controlled & DG goods handling, terminal clearance, customs clearance/formalities, controlled drug physical inspection @customs checkpoint, strategic goods permit process/end-user requirement, ICDV, carnet filing, VDP, refund, IRAS reporting for over-declared GST and various controlled/licensed permit.
Experience in bulky cargo on-site handling, coordination with origin freight station, trucker, ground handler, warehouse and customer to align shipment move/white-glove delivery.
Operation insight from different 3PL function/flow (DHL, Panalpina, K+N, & Expeditors) and understand the need of inter/intradepartmental collaboration
General knowledge in trade compliance for daily shipment process (anti-bribery & anti-corruption, anti-boycott, anti-trust & anti competition, sanction, embargo & export controls, strategic goods, denied party screening and MK data)
Certificate:
Feb 2012 - certificate of membership - Malaysia Mensa
June 2015 - Singapore Customs: Certificate of Customs Competency Test for Declarant
Certificate, Awards and Recognition received within employment with EI
June 2017 - Dangerous Goods Regulations (passed with Distinction)
August 2018 - employee of the month (winner)
November 2018 - Diploma - IATA cargo introductory
Jan 2019 - on the spot award: understanding our customer's expectation
Feb 2018 - employee of the month (nominee)
Mar 2019 - Certificate of Appreciation from Flextronics (team award)
Mar 2019 - on the spot award: demonstrating account management at entry level
July 2019 - Dangerous Goods Regulations (refresher) (passed with distinction)
Aug 2019 - on the spot award: sense of urgency
Oct 2019 - on the spot award: understanding our customer's expectation
Jan 2020 - on the spot award: excellence in our operational performance
Feb 2020 - employee of the month (winner)

- handle shipment request from A-Z/ propose service solution to customer
- attend customer's queries on brokerage & customs compliance
- ensure license requirement fulfilled and screen thru trade docs to check on any potential  trade violation for further escalation
- shipment KPI, building rapport & create SOP/handling process

-prepare various type of permit based on cargo movement/scheme
- communicate customs compliance/competency agency requirement to customer
-working on-site and follow customer's daily procedure (K+N, Panalpina)

Permit declaration officer (on-site)

Duration: October 2014 to March 2015

-on-site at Halliburton manufacturing site as customer key contact for shipment
-monitor operations shipping docs preparation, clearance
-truck sourcing, load plan, oversee loading/unloading
-handle service expectation and complaint
ADDITIONAL INFO

Customer service specialist (on-site)

Find out detailed information about Vincent Cheng, Agent - Customs brokerage in Singapore, X1

Vincent Cheng: Agent - Customs brokerage in Singapore, X1

Vincent Cheng

Liverpool John Moores University