Creative Agencies

Art.

Customer Service

Customer Service & Support

Source new products for upcoming projects and competitively quote to gain new business.

Arrange all aspects of supply chain and freight forwarding for product to reach customers docks in addition to cost savings and improve efficiency.

Manage customers' order - from sourcing through billing - by coordinating details with Customer, Sales and Purchasing.  (Quotes, inventory levels, schedule shipments, order tracking, POD). Worked to meet on-time delivery expectations. Resolve invoice discrepancies

Maintain a constant customer and supplier satisfaction with ongoing communication to Build and maintain strong business relationships - excellent and timely service.

Use of trend and forecast reports to monitor customers' inventory and usage.

Analyze sales history and customer base to help explore cost savings opportunities

Inputs orders received by email, phone or external portal from customer to our database
	Responds to customer inquiries regarding pricing, lead-time, quotations, delivery, order changes, etc.
	Maintains constant communication with customer regarding orders
	Expedite orders in response to critical customer requirements and coordinates special processing with internal customers/departments
	Process customer returns and rework efforts by obtaining pricing and delivery information on parts considered repairable
	Maintains records/files of orders, quotes, and customer correspondence

•	Professionally and accurately provide administrative support to 6 sales associates.
•	Promote good customer relations by providing immediate and accurate status/update on all orders. 
•	Speak to customers and be knowledgeable in product information pertaining rigid packaging
•	Work with supplier to provide customer with customized artwork proofs and requested documentation or specs.
•	Negotiate price and purchase ware from approved, qualified vendors and manage the shipment is delivered to the destination in time and good condition. Company maintains a 99% on time delivery record.
•	Setting up and tracking logistics for customers and negotiate savings on freight.
•	Handle stocking agreement and maintain/manage along with warehouse department that inventory is always available on our floor.
•	Weekly payment process of freight bills using third party web-based tools (TranzAct). 
•	Interact with other corporate departments & field locations to research shipment issues.
•	Manage corporate and local accounts by using reports available through our system and personally generating excel spreadsheets.
•	Coordinate customer problems, quality issues and rejections with our branch and multiple vendors until resolved; issue RMA and credits when necessary.
•	Reviews customer issues related to vendor products, new technology, pricing, availability.
•	Source and sample for new and existing customers to generate new business. 
•	Quote new or existing business and maintain off schedule pricing while maintaining or increase margins
•	Provide updates to sales department on potential new business and manage all internal aspects of new projects.
•	Timely resolution in customer payment discrepancies (Soft collections).
•	Assist co-workers in daily duties to meet the team’s goals.
•	Performs other related duties and responsibilities as assigned/required.  Make independent decisions when needed.
•	Training and mentoring new account coordinators/customer service upon hiring.
•	Maintain company goal of reducing annual cost and increasing annual gross profits.
•	Administer a book of business with customer’s orders with yearly sales of $8 million.

Account Coordinator

Find out detailed information about Violeta Abeyta, Customer Service in La Mirada, CA

Violeta Abeyta: Customer Service in La Mirada, CA

Violeta Abeyta

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