Waleed Hamada: Operations Lead/Program Manager

• Run day-to-day operations including retail, distribution, and logistics of a start-up company • Collaborate with Business Development, Marketing, and Sales teams to identify recruitment drivers & barriers to determine solutions, and identify strategic partnerships to scale the business • Coach, develop and hold team accountable for meeting customer needs through clear communication of expec- tations and ensuring a strong understanding of customer behavior • Partner with Marketing to develop and execute on personal/non-personal digital/print promotional tactics • Refined organizational structure by consolidating necessary job functions to increase efficiency while decreasing costs. Reduced indirect costs by 9% • Manage escalations and bring together resources to address customer concerns and monitor to resolution