Walter Alvarez: Senior Account Service Representative in Torrance, CA

• Main communication and support for large national Key Accounts • Build and maintain relationships with sales reps and buyers • Partner with various internal departments to ensure deliveries are processed accordingly

• Train incoming associates to reply to consumer inquiries received in a high-volume environment via social media, chat, email, and phone. • Provide monthly feedback to upper management regarding incoming consumer contacts and recommendations on how to improve moving forward. • Maintain customer relation management software/databases for e-commerce and retail divisions.