CALL CENTER MANAGER

Top Management

• Assisted with the development and set-up of a new call center.
• Implement policies, goals, and objectives to achieve business targets.
• Lead the procedure of selecting, training, and evaluating employees or applicants.
• Review financial reports and other performance data to implement strategies for revenue growth.
• Incorporate effective customer service skills to resolve customer queries and concerns via phone, online, and email.
• Lead the project team through the various phases of implementation to include Define, Discover, Design, Develop, Deploy and Deliver components.
• Train and supervise employees to abide by the operational standards to provide optimal service standards.
• Work in active collaboration and communication with the Sharp Business Go to Connect to manage the phone queue.
• Implement an analytical and practical approach to provide exemplary customer service by being prompt to the concerns and queries of the customers.
• Design and implement overall recruiting strategy through effectively documenting job requirements and objectives.
• Conduct interviews by implementing diversified and reliable recruiting and selection tools to filter candidates.
• Ensure timely and accurate completion of paperwork for new hires.

Find out detailed information about Wendy Bender, CALL CENTER MANAGER in IRVINE, CA

Wendy Bender: CALL CENTER MANAGER in IRVINE, CA

Wendy Bender