Whitney Browne: in Denver , CO

•Worked in multiple outlets and mentored new bartenders, educating them on proper technique and spirits knowledge •Promoted and able to perform all closing duties for the bar without a manager •Worked to build and maintain rapport with guests, ensuring repeat clientele at the hotel •Created new drinks for cocktail menu to reflect changes in seasons, trends, and products•Assisted with inventory, to ensure proper and accurate beverage costs within target range

•Able and utilized to work every front of house position: bartender, server, host, and manager •Assisted in editing and proofreading menus, creating promotional material, and taking photos for social media content •Directed the planning and execution of special events in and out of the restaurant •Focussed on service as a defining front of house characteristic, ensuring guest satisfaction as the main priority

•Managed daily operations, coordinating and supervising up to 30 staff members during a shift with up to $13,000 in daily sales •Maintained bi-monthly inventory of liquor and N/A beverages, including COGS and purchase reconciliation •Utilized forecasting and sales analytics to adjust scheduling and operations on a weekly basis, coordinating with 10 other management team members

•Worked every front of house position: hostess, backserve, expo, server, and bartender before being promoted to the assistant general manager •Created schedule for staffing, maintained and updated Aloha POS to reflect changes in menu, pricing, and generated processes to streamline ordering •Managed monthly inventory of general beverages and assisted in upkeep of wine inventory and staff education •Promoted and organized special events and networked both in-house and out of the restaurant •Utilized menu knowledge, upselling and special promotions to exceed target sales goals