Customer Account Specialist

Specialist & Consultant

Operations and Customer Service Professional looking for a full time job.  I have extensive experience in customer and account management, with special focus on customer satisfaction and long term relationship building.  Most recently, I have dedicated the last 5 years of my career to supply chain and operations, with heavy focus in inventory management and fulfillment.

•	Invoicing customer Accounts 
•	Coordination with warehouse on inventory picking and order flow; Special focus on inventory management and fill rates.
•	Drive sales and growth for special accounts by reviewing in excel; Inventory on hand against open orders with consideration of promotional goals and current stock levels.
•	Inventory management; daily recap of inventory sum on hand and facilitation of inventory movement. 
•	Management of Customer Accounts from ordering to invoicing, special focus on broadline distribution and EDI/ERP interface.


• Manage purchase orders from submission to delivery, including entry, quantity coordination against forecast, order deadlines and date changes, updates, on time shipping, fill rate, and follow up; Special focus on broad line distribution.
• Built, implemented and operate improved inventory allocations tool for all Brew Dr. outgoing orders.  Special focus on liquidation of ageing inventory and FIFO.
• Utilization of Excel data analytics to summarize and analyze inventory data, in order to plan inventory production and shipping schedules for customer promotions and account development.
• Facilitate private label launches for customer accounts.
• Manage critical inventory in order to avoid waste and increase profits, totaling approximately $40k per quarter.
• Act as a representative of the customer as well as a Brew Dr. stakeholder in order to resolve issue and conflicts for both parties.
• Review customer compliance requirements with portfolio and logistics, eliminating approx. $50k in fees per year.
• Item set-up and management in ERP and spec sheets.
• Creation of SOP for chargebacks and fee reconciliation with recovery of over $100k for the company.

Wholesale Service and Logistics Coordinator

• Manage purchase orders, customer accounts and profiles in ERP; Verify pricing on all PO lines to ensure correct unit cost and invoicing, increasing profitability
• Customer and item set-up and profile compliance in ERP and CRM.
• Resolve discrepancies with daily production report to ensure that there are no errors in purchase order assembly entries, BOMs or REV changes against customer purchase orders.
• Responsible for cost communication and resolution, with special consideration for discrepant invoices and purchase orders.
• Manipulate and analyze open order and exception reports in Excel, reconciling past due shipments, pull-in and move-out requests, while updating production floor.
• Assist in planning production allocation, i.e.: hours against shipping deadlines by assigning and adjusting work orders.
• Creation and fine tuning of RMA 'returns' process involving all necessary departments and systems.

Replenishment/Procurement

Account Manager

•	Managed logistics between vendors, buyers, stores and warehouses.
•	Retail Operations
•	Ensured stores had correct inventory allocations and that they were delivered in a timely manner.
•	Supported buyers by solving delivery issues, performing administrative tasks, and preparing replenishment reports for time sensitive products.
•	Managed and adjusted contracts for pack/order changes with vendors, buying team and warehouses.  
•	Coordinated new item set up procedures and verification of overseas contracts and compliance.  
•	Performed merchandise updates, using v-lookup and Macros and uploading into ERP.
•	Prepared key planning, buying, and inventory reports.


Procurement and Replenishment

• Developed client book to maximize sales potential.
• Marketed directly to clients using online media, customized print, special gifting and account management.
• Exceeded sales goals of over $3 million per year, attaining best in region twice.
• Attended and hosted private events in order to develop an existing and new client base.
• Coordinated shipping, invoices, repairs, manifests and inventory allocation.
• Maintained orders for custom requests ranging from $3k-$60k.
• Managed sales floor updates of inventory to comply with all corporate visual merchandise standards on a monthly basis.

Sales Professional, Fine Department

Find out detailed information about Whitney Hunter, Customer Account Specialist 

Whitney Hunter: Customer Account Specialist

Whitney Hunter

San Diego State University

University of Manchester